troubleshooting Question

OWA Password Change Fails

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deklinmFlag for United States of America asked on
Exchange
5 Comments3 Solutions682 ViewsLast Modified:
I have Exchange 2003.  OWA sits on a front end server.  When users try to change their password via OWA a window pops up and states the following:

You are not authorized to view this page
The URL you attempted to reach has an ISAPI or CGI application installed that verifies user credentials before proceeding. This application cannot verify your credentials.
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Please try the following:

•Contact the Web site administrator if you believe you should be able to view this directory or page.
•Click the Refresh button to try again with different credentials.
HTTP Error 401.5 - Unauthorized: Authorization failed by an ISAPI/CGI application.
Internet Information Services (IIS)

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Technical Information (for support personnel)

•Go to Microsoft Product Support Services and perform a title search for the words HTTP and 401.
•Open IIS Help, which is accessible in IIS Manager (inetmgr), and search for topics titled Configuring ISAPI Extensions, and About Custom Error Messages.
•In the IIS Software Development Kit (SDK) or at the MSDN Online Library, search for topics titled Developing ISAPI Extensions, ISAPI and CGI, and Debugging ISAPI Extensions and Filters.
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