Avatar of skenny10
skenny10
Flag for Canada asked on

Problems with Remote Desktop Services in Server 2008 R2

I am using Remote Desktop Services running on Server 2008 R2 to run a School Based Student Information system software. Since the connection speed between schools in our school division is very poor we have to use this Remote Desktop Services feature (formerly Terminal Services).

When I log on to the server using Remote Desktop Services and then log on to the application, I have issues when running the program. When I click on the menu system within the program the contents of the menu will not show up. Only by clicking my mouse on the menu (the File Menu as an example) and then holding my mouse button down for a second or two do the contents of the menu then show up. I have talked to another school division running the same version of this software and they report the same issue.

Has anyone ever heard of such an issue with Remote Desktop Services in Server 2008 R2?When we ran a previous version of this application under Server 2003 using terminal services, everything behaved as expected.

The producer of the software points the finger at Remote Desktop Services, but I'm not sure if they are just saying this to deflect responsibility from them.

Any feedback is appreciated.

Thanks,
Windows Server 2008

Avatar of undefined
Last Comment
skenny10

8/22/2022 - Mon
Matt V

Change the profile to 56k on the user's RDP client and see if that helps.  It will change the mouse/keypress queuing options.
skenny10

ASKER
Thanks for the suggestion but no luck.
ASKER CERTIFIED SOLUTION
Imal Upalakshitha

Log in or sign up to see answer
Become an EE member today7-DAY FREE TRIAL
Members can start a 7-Day Free trial then enjoy unlimited access to the platform
Sign up - Free for 7 days
or
Learn why we charge membership fees
We get it - no one likes a content blocker. Take one extra minute and find out why we block content.
Not exactly the question you had in mind?
Sign up for an EE membership and get your own personalized solution. With an EE membership, you can ask unlimited troubleshooting, research, or opinion questions.
ask a question
skenny10

ASKER
thanks for the suggestions but nothing has helped me resolve the issue.
This is the best money I have ever spent. I cannot not tell you how many times these folks have saved my bacon. I learn so much from the contributors.
rwheeler23
skenny10

ASKER
thanks for the feedback