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WvrLthr
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I can't fax from my Windows 7 Professional 64-bit PC to our fax server.

We have fax modems hooked up to 2 Windows 2003 servers so we can "print" to the fax printer on the server and send out faxes that way.  It works fine with Windows XP and Windows 7 Pro 32-bit.  I'm setting up a batch of Windows 7 Pro 64-bit PCs for some users and I have discovered that I can't print/fax to the fax server.  When I click Send, I get an error that says "Invalid procedure call or argument; res://ieframe.dll/preview.js; Do you want to continue running scripts on this page?" and I have to kill the application using task manager (see attached screenshot).  Whether or not I click 'yes' or 'no' doesn't mean anything; nothing happens and the windows freezes.

Any guesses on what this error means, why it's happening or how to fix it?

Screenshot
Windows 7Printers and Scanners

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Last Comment
ITGus

8/22/2022 - Mon
dswatt

Have you loaded the 64 bit driver for the printer/fax?
WvrLthr

ASKER
On the PC or the server?  No and where do I obtain the driver?
dswatt

You can install on PC if your policy allows if not on the server. You have to get from the device manufacturer
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James Murphy
WvrLthr

ASKER
There's no place to install a 64 bit driver.  The fax "printer" is integrated into Windows and Windows Server 2003.
WvrLthr

ASKER
OK I've made some changes and tried a couple of different things, but it still isn't working 100%.

I set up a fax modem on a server runnning Windows Server 2008 64-bit and I get the same results as if I was using Windows Server 2003.  So it does not appear to be an OS issue or a 32bit vs. 64bit issue.

These issues only happen if the client PC where I'm sending the fax from is running Windows 7 (again same results regardless of whether it's Windows 7 32bit or 64bit).

I can send faxes, as long as I don't type any text or anything in the body of the fax (see screenshot).  But if I put a short message in there, then that's when it chokes. Why would that be?  However, if I'm on the Windows server 2008 console session and fax directly from the server (and not a client PC), I can type a message in the body and it will send with out issues.

Any ideas anyone?

 Compose fax window
ASKER CERTIFIED SOLUTION
ITGus

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willbaclimon

Im having the same issue
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cbresnehan

Same issue here

Windows Server 2008 R2 with Windows 7 clients
WvrLthr

ASKER
This is very frustrating b/c there's like no solution and I can't find much on Microsoft's website, here, or on Google.
LeeTutor

I've requested that this question be deleted for the following reason:

This question has been classified as abandoned and is closed as part of the Cleanup Program. See the recommendation for more details.
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fblack61
ITGus

This question does provide an answer to the problem even if it is a workaround.  I was not able to find better information elsewhere so I believe this question can be closed but should not be deleted.  If somebody wants to work around the issue they can use a cover page for any text they want to fax and all attachments go fine.