Avatar of K_Wilke
K_Wilke
 asked on

AOL 9.6 Desktop and Default Mail Client

Hello all,
I have a client that has AOL 9.6 Desktop on Windows XP Pro and loves it.
Here is the problem, when he goes to click on an e-mail link in IE, it comes back and says:
"Could not perform this operation because the default mail client is not properly installed."
Under IE, Tools, and then programs, we have AOL 9.6 Desktop selected as the e-mail client.
I am not sure what to do to fix this.
Any help would greatly be appreciated.
Thank you,
Kelly W.
Web BrowsersEmail SoftwareSoftwareWindows XP

Avatar of undefined
Last Comment
K_Wilke

8/22/2022 - Mon
K_Wilke

ASKER
Any ideas from anyone?
Thanks,
kelly W.
K_Wilke

ASKER
Any ideas?
Thanks,
Kelly W.
Jackie Man

Under IE, Tools, and then programs, select other program as e-mail client, restart computer.

Upon restart, select AOL 9.6 Desktop as the e-mail client.
Your help has saved me hundreds of hours of internet surfing.
fblack61
Merete

When did this problem start?
Obviously this client has been using AOL for a while with no problems?
Something changed?
Did they perform any updates windows live essentials?
Internet explorer 8 to  9?
Is the onboard Emails client not set as default email client, open OE or which ever your email client is and check which if it's set as default email client
As this is XP if memory serves me go to start>all programs>set program access and defaults
click on Non MS products then in the list select your email client if it is AOL and make it default
apply and ok close everything out and re-open IE.
K_Wilke

ASKER
Jackieman...we have this setup up this way and we get this error.

On this particular machine it has never worked.
The have IE8
They are using Outlook just for the contacts  but not for email.
I will try the start > all programs thingie and see if that works, but since we already have it the way jackieman suggested I bet that it is under there.

What just dawned on me:  is there a way to export all your contacts from Outlook to AOL 9.6 desktop?  Then I can uninstall Outlook and it can be a non-factor.
Thanks,
Kelly W.
Merete

I would suggest you simply backup them up to a file  PST best format
Which version of Outlook do you have there K_Wilke
possibly 2003 maybe outdated for AOL latest versions possibly
According to Microsoft>America Online (AOL) uses a proprietary address book system.
Microsoft and AOL do not offer a way to import or export contacts between Outlook and AOL.
 You may be able to find third-party solutions on the Internet. Use your Internet browser and favorite search application to search for AOL contact conversions.
 For more information, on AOL, go to AOL Keyword Sync

Create a backup copy of my Contacts 2003
http://office.microsoft.com/en-us/outlook-help/create-a-backup-copy-of-my-contacts-HA001112741.aspx
Export contacts
Applies to: Microsoft Outlook 2010
http://www.addictivetips.com/windows-tips/office-outlook-2010-import-and-export/
Get an unlimited membership to EE for less than $4 a week.
Unlimited question asking, solutions, articles and more.
K_Wilke

ASKER
He has Outlook 2007
Thanks,
Kelly W.
Merete

No need to uninstall Outlook it's part of Office, just disable it if it's set as your default email client.
 if you wanted to remove it then use your Office setup disc and uninstall Office re-install without Outlook.
Or use the options provided at setup.
Lets go back to your original question and I'll focus on this part>when he goes to click on an e-mail link in IE 8,<< this is your main problem,
>>"Could not perform this operation because the default mail client is not properly installed."<< not properly installed,
Which is your default email client? Outlook?
Have you tried making OE6 default instead?
either Outlook  is not set as your default email client or your Outlook Express 6  is possibly out of date and so not installed correctly.
Which xp service Pack?
 
AOL requirements
Internet Explorer 7 and 8<<should match with outlook versions
so they have Outlook 2007 using internet explorer 8.
Can they roll Internet explorer back to 7?
May resolve it?
With Outlook Express as it bundles with windows and connects with Messenger Express Outlook Express also uses Internet explorer settings.
Outlook Express 6.0 was included in Windows XP (October 2001).
Outlook Express 6.0 SP2 was included in Windows XP Service Pack 2 (August 2004).
Outlook Express 6.0 SP3 was included in Windows XP Service Pack 3 (April 2008).

How to Make Outlook Your Default Email Program
http://email.about.com/od/outlooktips/qt/How_to_Make_Outlook_Your_Default_Email_Program.htm
Outlook Express
choose Tools, then Options, then General. At the bottom of this window, click "Make Default" where it says "This application is the default Mail handler." If this button is grayed out, it means OE is already your default mail program.

Microsoft OE 6 is the more commonly used email client in windows xp.
In windows 7 there is no email client with windows one has to download either Windows Live Mail or use Outlook or use another email client,
Internet explorer 9 only in Windows 7
you may find as you stay with xp professional you will encounter more problems using the internet and software as it becomes out of date as they upgrade.
Microsoft wants you you to upgrade and spend money if you don't he slowly removes all support for your xp products.
Your problem as I see it is one of your email clients is not installed correctly.
And may not matchup with this version of Internet explorer and AOL
K_Wilke

ASKER
This is what I don't get though, we had Outlook as the default email client (under IE, Tools, and then programs) and we got this error.
Changed it to AOL 9.6 desktop and got this error still.
I guess I don't get why we need to make Outlook as the default client?
Thanks,
Kelly W.
Experts Exchange has (a) saved my job multiple times, (b) saved me hours, days, and even weeks of work, and often (c) makes me look like a superhero! This place is MAGIC!
Walt Forbes
Merete

AOL uses the IP address of your account name and ISP to access the internet and your mail account
same as Incredimail, these email clients are not actually a stand alone package as they cannot access the internet without your ISP natively.
It is a security a thing I believe.
I dont know the legal jargin so I hope that assists.
K_Wilke

ASKER
Okay,
We put the IE version down to 7.
Rebooted, of course, but we still get the same error.
Thanks,
Kelly W.
Merete

The Email icon in the toolbar in Internet explorer only offers to send this email as a link, if you want to read an email from this
Start Internet Explorer 7.
click Tools, point to Toolbars, and then click Customize.
In the Customize Toolbar dialog box, click Read Mail under Available toolbar buttons, click Add, and then click Close.

Note After you add the Read Mail button, you may have to resize the toolbar to see the button. If you cannot resize the toolbar, it may be locked. To unlock the toolbar, click Tools on the toolbar, point to Toolbars, and then click Lock the Toolbars to unlock the toolbar.
source
http://support.microsoft.com/kb/926325
read-mail.jpg
Get an unlimited membership to EE for less than $4 a week.
Unlimited question asking, solutions, articles and more.
K_Wilke

ASKER
Thank you for that but that is not what is happening.
When we click on a link say on Craigslist to email someone, we click on this link and expect AOL 9.6 Desktop to come up so we can send an email, but instead we get the error:
Could not perform this operation because the default mail client is not properly installed."
Under IE, Tools, and then programs, we have AOL 9.6 Desktop selected as the e-mail client.
We are not looking to read e-mail but to send e-mail fro AOL 9.6 Desktop
Thanks,
Kelly W.
Merete

Try this as well
I'm running windows 7 professional so our windows settings look will differ the first part you should have the same
I'm also running Internet explorer 9
open Tools>internet options> at the top tabs open>>programs<<
look to the bottom>internet programs>>open set programs
then click on Microsoft
in the list choose which email client
I'll post a couple of snapshots of internet explorer 9 so these may differ
but should be in similar areas

internet-programs-1.jpg
internet-default-programs.jpg
set-program-access-and-computer-.jpg
Merete

If you still ahve problems then it must the language used between these programs are not allowed,
I do remember reading somewhere that AOL requires a plugin as it's software is not accepted
with windows
you may need a toolbar /  mail plugin just like Firefox /chrome so you can access your emails on AOL from internet explorer
http://toolbar.aol.com/aol/download.html
http://softwaretopic.informer.com/how-to-acces-aim-plugin-in-aol-mail/
This is the best money I have ever spent. I cannot not tell you how many times these folks have saved my bacon. I learn so much from the contributors.
rwheeler23
K_Wilke

ASKER
I cannot find any plugin for AOL for IE on this sites.
Thanks,
Kelly W.
Jackie Man

Have you tried to install the AOL toolbar?
K_Wilke

ASKER
Download and installed the AOL toolbar.
Rebooted the PC
Tried and still get the same error.
Thanks,
Kelly W.
Get an unlimited membership to EE for less than $4 a week.
Unlimited question asking, solutions, articles and more.
K_Wilke

ASKER
"As this is XP if memory serves me go to start>all programs>set program access and defaults
click on Non MS products then in the list select your email client if it is AOL and make it default
apply and ok close everything out and re-open IE."

We do not have the option of AOL under Start>All Programs>Set Program Access and Defaults
Though it is the option under IE>Tools>Programs>Email Program

Not sure what to do here.
Thanks,
Kelly W.
ASKER CERTIFIED SOLUTION
Merete

Log in or sign up to see answer
Become an EE member today7-DAY FREE TRIAL
Members can start a 7-Day Free trial then enjoy unlimited access to the platform
Sign up - Free for 7 days
or
Learn why we charge membership fees
We get it - no one likes a content blocker. Take one extra minute and find out why we block content.
Not exactly the question you had in mind?
Sign up for an EE membership and get your own personalized solution. With an EE membership, you can ask unlimited troubleshooting, research, or opinion questions.
ask a question
K_Wilke

ASKER
It comes down to having Outlook but only using it for contacts with no email.
Removed Outlook and all is well.