Stop Error 07B - Windows 7

willcomp
willcomp used Ask the Experts™
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Dell Inspiron 1545 notebook with Windows 7 HP 64 bit

Notebook has a Stop Error 07B BSOD in both normal and safe mode. That Stop Error is associated with the hard disk in all or nearly all cases.

Full stop code is 0x0000007B and second parameter is 0xFFFFF880009A9E8 which I don't recall seeing before.

Startup repair was no help -- errors out with unknown error although file and boot manager analyses complete successfully along with basic disk checks. Running chkdsk /r did not help. Also disabled AHCI in BIOS although that should not affect Win 7.

Hard disk tests using Dell diagnostics and WD diagnostics completed successfully with no errors.

Possible boot sector infection. Any good tool(s) that can be run from a boot disk to remove?

Help appreciated. Please don't link to generic discussions about Stop 07B errors -- I'm a bit past that point.

Thanks

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If you think there is an infection within the bootsector, then I would use kaspersky rescue disk:

http://support.kaspersky.com/faq/?qid=208282173
Top Expert 2011
Commented:
Got an ntbootlog.txt from the Windows dir we can look at?

History leading up to the problem?

Author

Commented:
I'll check on ntbootlog after Kaspersky finishes. Don't know the history -- notebook was brought in by owner's father and all he knew was that it kept restarting.

I've been remiss -- will take a look at event viewer using Dart 6.5 (ERD Commander for Win 7) after Kaspersky finishes.
Commented:
My apologies folks. Looks like a corrupted reinstall of Win 7. No users other than defaults, no document files, no installed software other than what shipped with PC. In addition, all files in Event Viewer are dated 2-10-10.

I should have loaded DaRT earlier and took a look.

No bootlog.txt file. No minidumps (as expected) and Kaspersky didn't find anything.

I'll close this out and award points for effort. Responses were appreciated.

Author

Commented:
Thanks guys.

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