Blieswood
asked on
Event ID 1000 WINWORD.EXE Applications hangs when sending as Attachment
Got a Problem with a Clients Computer System.
Everytime the Customer try to send a Document directly out of Word by pressing: File - send per Mail (as attachment) the System Crashes with the following Information in the Applications Log:
Name der fehlerhaften Anwendung: WINWORD.EXE, Version: 11.0.8328.0, Zeitstempel: 0x4c717ed1
Name des fehlerhaften Moduls: apphelp.dll, Version: 6.1.7601.17514, Zeitstempel: 0x4ce7b73e
Ausnahmecode: 0xc00000fd
Fehleroffset: 0x0000bb46
ID des fehlerhaften Prozesses: 0x12d8
Startzeit der fehlerhaften Anwendung: 0x01cc5d805e4ad2dc
Pfad der fehlerhaften Anwendung: C:\Program Files\Microsoft Office\OFFICE11\WINWORD.EX E
Pfad des fehlerhaften Moduls: C:\windows\system32\apphel p.dll
Berichtskennung: aae7208c-c973-11e0-95b6-e0 6995de908b
Wht i try so far:
- Deleting Normal.dot
- Deleting the Regitry Value of "DATA"
- Deleting the Registry Value of "OPTIONS"
Both Registry Values ok HKLU\Software...\Word
Got no ideas left... anyone has a clue?
Thanks in advance!
Everytime the Customer try to send a Document directly out of Word by pressing: File - send per Mail (as attachment) the System Crashes with the following Information in the Applications Log:
Name der fehlerhaften Anwendung: WINWORD.EXE, Version: 11.0.8328.0, Zeitstempel: 0x4c717ed1
Name des fehlerhaften Moduls: apphelp.dll, Version: 6.1.7601.17514, Zeitstempel: 0x4ce7b73e
Ausnahmecode: 0xc00000fd
Fehleroffset: 0x0000bb46
ID des fehlerhaften Prozesses: 0x12d8
Startzeit der fehlerhaften Anwendung: 0x01cc5d805e4ad2dc
Pfad der fehlerhaften Anwendung: C:\Program Files\Microsoft Office\OFFICE11\WINWORD.EX
Pfad des fehlerhaften Moduls: C:\windows\system32\apphel
Berichtskennung: aae7208c-c973-11e0-95b6-e0
Wht i try so far:
- Deleting Normal.dot
- Deleting the Regitry Value of "DATA"
- Deleting the Registry Value of "OPTIONS"
Both Registry Values ok HKLU\Software...\Word
Got no ideas left... anyone has a clue?
Thanks in advance!
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ASKER
Thanks!
ASKER
Ill check this on Thursday next Week, thanks for responding!