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Outlook 2010 - Mailtips Missing

Hi

I had a user who was getting an error message when using Mailtips that it could not contact the Exchange Server. In an effort to resolve the issue I went to File - Options - Mail and change the MailTips bar display options to Never display MailTips. My thoughts were to change it to this and restart Outlook and then change it back to Display automatically when MailTips apply.

After I restarted Outlook the MaiilTips Setting in Options - Mail is no longer listed. How can I get that back?

Thanks

Matt

eddymel

let me get the question? is mailtips or is your mail missing? because that's what i get from what you wrote.

Matt McGlone

ASKER

i'm not sure how you got that? you must have read it to fast. MailTips is missing.

eddymel

you may find the information about this issue here:

http://office.microsoft.com/en-us/outlook-help/turn-on-or-off-mailtips-HA101865142.aspx

Matt McGlone

ASKER

I had already found this. The information is not here. MailTips is working of all of my other Outlook clients - its just this one instance of Outlook 2010.

ASKER CERTIFIED SOLUTION

Jian An Lim

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e_aravind

> during the time when the mailtips are missing
Can you check if
a) OOF is accessible
b) free-busy is accessible

> can you try the same using different version of Outlook 2010 and see the results?

Matt McGlone

ASKER

It was only a partial solution.