email not working on mobile phones

jonathanduane2010
jonathanduane2010 used Ask the Experts™
on
Hi,

I have an exchange server (2003 sp2) and all of a sudden it has stopped working for email on mobile devices yet OWA to the same box is still working?

Any ideas how to fix it?
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Viral RathodConsultant

Commented:
Make sure all the Exchange services including IIS and www are up and running fine.

Author

Commented:
they are all started
Viral RathodConsultant

Commented:
Can you tell me the error message while browsing the OWA ?
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Viral RathodConsultant

Commented:
Please check the Eventviewer and post if you find any critical events releted to Exchange.

Author

Commented:
on my iphone i am just getting "connection to server failed"
Viral RathodConsultant

Commented:
Please try to browse the OWA from the server and post the error message .
Viral RathodConsultant

Commented:
If you want to troubleshoot activesync then you can refer the following alanhardisty article :

http://alanhardisty.wordpress.com/2010/02/28/exchange-2003-and-activesync-configuration-and-troubleshooting/ 

Author

Commented:
ok now from the server i am getting

Error: Access Denied

Author

Commented:
outside the domain i am able to connect??
HI

RE install exchange server 2003 sp2

or its occure if you apply ms update or any rollup update

after install exchange sp2 it should resolve if not please know which rollup you have install.  



Author

Commented:
ok i am going to update to sp2 will let you know the results
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