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email not working on mobile phones

Posted on 2011-09-02
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Last Modified: 2012-05-12
Hi,

I have an exchange server (2003 sp2) and all of a sudden it has stopped working for email on mobile devices yet OWA to the same box is still working?

Any ideas how to fix it?
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Question by:jonathanduane2010
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12 Comments
 
LVL 17

Expert Comment

by:Viral Rathod
ID: 36472331
Make sure all the Exchange services including IIS and www are up and running fine.
0
 

Author Comment

by:jonathanduane2010
ID: 36472346
they are all started
0
 
LVL 17

Expert Comment

by:Viral Rathod
ID: 36472354
Can you tell me the error message while browsing the OWA ?
0
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LVL 17

Expert Comment

by:Viral Rathod
ID: 36472363
Please check the Eventviewer and post if you find any critical events releted to Exchange.
0
 

Author Comment

by:jonathanduane2010
ID: 36472364
on my iphone i am just getting "connection to server failed"
0
 
LVL 17

Expert Comment

by:Viral Rathod
ID: 36472376
Please try to browse the OWA from the server and post the error message .
0
 
LVL 17

Expert Comment

by:Viral Rathod
ID: 36472384
If you want to troubleshoot activesync then you can refer the following alanhardisty article :

http://alanhardisty.wordpress.com/2010/02/28/exchange-2003-and-activesync-configuration-and-troubleshooting/ 
0
 

Author Comment

by:jonathanduane2010
ID: 36472385
ok now from the server i am getting

Error: Access Denied
0
 

Author Comment

by:jonathanduane2010
ID: 36472389
outside the domain i am able to connect??
0
 
LVL 7

Expert Comment

by:jimmithakkar
ID: 36472390
HI

RE install exchange server 2003 sp2

or its occure if you apply ms update or any rollup update

after install exchange sp2 it should resolve if not please know which rollup you have install.  



0
 

Author Comment

by:jonathanduane2010
ID: 36472414
ok i am going to update to sp2 will let you know the results
0
 
LVL 20

Accepted Solution

by:
Satya Pathak earned 250 total points
ID: 36472506
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