troubleshooting Question

msbackup will not backup exchange information store

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nigelbeatsonFlag for United Kingdom of Great Britain and Northern Ireland asked on
ExchangeSBSStorage Software
4 Comments1 Solution373 ViewsLast Modified:
We have a single sbs2003 server running exchange. We are using msbackup to backup all of our data, system state and information store. This is being secured to a DLT-V4 tape drive. We know the drive is OK, as it has just been replaced.

When the backup runs, the data and system state run OK. We have proved this by removing the information store from the selected list, and it runs just fine.

When we add in the information store, or run this on its own, the backup fails.

The report states that the network drive has stopped responding.

The section of the report is as follows :-

Backup of "SERVER\Microsoft Information Store\First Storage Group"
Backup set #2 on media #1
Backup description: "Set created 11/08/2011 at 10:28"
Media name: "Media created 11/08/2011 at 10:26"

Backup Type: Normal

Backup started on 30/08/2011 at 20:58.
The network disk drive has stopped responding. Backup set aborted.Backup completed on 30/08/2011 at 20:59.
Directories: 2
Files: 1
Bytes: 5,242,978
Time:  34 seconds


We use the following settings in the scheduled task -

C:\WINDOWS\system32\ntbackup.exe backup "@C:\Documents and Settings\Administrator\Local Settings\Application Data\Microsoft\Windows NT\NTBackup\data\switchgear backup.bks" /n "Media created 11/08/2011 at 10:26" /d "Set created 11/08/2011 at 10:28" /v:yes /r:no /rs:no /hc:on /m normal /j "switchgear backup" /um /l:s /p "DLT"

We are really desperate to get this resolved, as having just had a problem with our tape drive, needing a replacement, we have not had a backup of our information store for some time.

Any assistance would be very much appreciated.
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