troubleshooting Question

Rogue remote control identification

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vistasupportFlag for United Kingdom of Great Britain and Northern Ireland asked on
10 Comments1 Solution364 ViewsLast Modified:
Hi all

We had a report from an end-user this morning about a rogue remote control session on her PC. The user witnessed the remote session reading e-mails and then shutting down her PC.

I've checked the event logs and there's nothing there, and have also ran a number of anti-spyware tools (CA, AVG, MalwareBytes, Spybot Search & Destroy) and none of them have found anything malicious.

What else can I check to identify the cause and source of the intrusion?


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