HP ProCurve 3500 switch web interface not working...how else can I get in?

Thor2923
Thor2923 used Ask the Experts™
on
We have a HP ProCurve 3500 and we were in the web interface trying to authorize the IP address of our new network monitor server (nimsoft) to access SNMP. In the middle of the process the screen seemed to lock up and now the web interface is down. We cannot get in at all. The device still works and I can PING but not able to get access to manage it at all. I tried telnet and the black screen just sits there and does not appear to connect. I tried rebooting the switch and that did not seem to help. What is the best way to get back in? Console cable? Any suggestions or if anyone has an idea what could have happened I would appreciate a reply. Thanks
Comment
Watch Question

Do more with

Expert Office
EXPERT OFFICE® is a registered trademark of EXPERTS EXCHANGE®
Serial Cable
Top Expert 2011
Commented:
Yes, connect your console cable and try accessing it through HyperTerminal or any other software like Putty
Top Expert 2014
Commented:
Reload the switch - it will restore the saved configuration so you will be able to get in with the web browser again.
Ensure you’re charging the right price for your IT

Do you wonder if your IT business is truly profitable or if you should raise your prices? Learn how to calculate your overhead burden using our free interactive tool and use it to determine the right price for your IT services. Start calculating Now!

Top Expert 2011

Commented:
This is what first came to my mind, but He has already done it, according to his post
Top Expert 2014

Commented:
@fgasimzade - you are correct! :-)

Author

Commented:
ok i have been testing since I made my first post and it seems only my workstation cannot see the web interface. That is an issue I can live with but when I log in from another workstation, I am usually prompted for 2 passwords (and we do not use a user name). Then I can manage the switch. As of now, after I enter the two passwords, I can only view the settings, I get prompted for a 3rd password (that do not know now) when want to enter CONFIGURURATION or SECURITY. I think there is a password clear button on the front. I will probably just press this tonight after hours. I appreciate all your input though..thanks
Top Expert 2011

Commented:
good luck!

Do more with

Expert Office
Submit tech questions to Ask the Experts™ at any time to receive solutions, advice, and new ideas from leading industry professionals.

Start 7-Day Free Trial