GAL in Exchange 2003

Posted on 2011-09-02
Medium Priority
Last Modified: 2012-05-12
I think this is probably a very simple question but wanted to see if other have come across this issue.

We have a Single forest single domain network with 3 DC's and Exchange 2003 installed on a member server. By default everyone is setup to use outlook/exchange in cached mode.

I have noticed that when adding new users in AD they do not show up till the next day (I believe due to the overnight processes which perform the online defrag and update the GAL).

If I have outlook setup without cached mode enabled then the users shows up right away.
Also If I force a rebuild on the GAL in exchange and then force outlook (with Cached mode enabled) to download the address book then the user will show up the same day.

Does anyone know if this is a feature or if there is a fix for this without switching off cached mode.

I have also noticed with another clients SBS server that new users show up instantly with cached mode enabled.

Thanks for taking the time to read my rambling.


Question by:cmlbaete
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Expert Comment

ID: 36472865

Author Comment

ID: 36472939
Thanks for that John

Great article, but nothing out of the ordinary.

It touched on DNS but if this was a DNS issue then it would just not update. Also the server and domain names are also correct.

I am confident AD and exchange are working correctly due to no error messages relating to replication or update issues.
LVL 28

Expert Comment

ID: 36473462
After setting up the account and waiting a little bit, have you tried sending the new user an email by just entering in the email address instead of looking in the GAL?  If that doesn't make it show up, you may just have to wait or turn off Cache mode.
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Author Comment

ID: 36473623
Hi jhyisla

No typing doesn't resolve the name. If I send a message it does arrive in their mailbox.

Are we saying that this is just a feature/bug of Exchange 2003 do you think?

LVL 28

Expert Comment

ID: 36473706
Don't know. I'd think the Cache Mode would update faster than having to wait until the nightly job is done, but I don't know that...we don't typically run in Cache mode because it just delays having mail show up in people's inbox.

Accepted Solution

cmlbaete earned 0 total points
ID: 36601862
Many Thanks for your replies, no real conclusion on this but does seem that the GAL takes overnight maintenance to fullt populate when using cached mode

Author Closing Comment

ID: 36895897
As there wss no resolution I have not awarded any points.

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