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TS Remote APP connectivity issue

Hi , I’ve hit a strange issue with one of our laptops in the office.

We have a windows 2008  server which runs remote apps which i deploy to peoples desktops.

The apps works on most peoples laptops but there are a couple of machines where i get the message "RemoteApp Disconnected - The remote computer could not be found, please contact you Helpdesk about this error"

The server name has the DNS hostname of TSBOX1, if I ping TSBOX1 from cmd, it resolves correctly. After a bit of investigating, I discovered that if I ping the FQDN of the server "TSBOX1.domainname.local" it didn't resolve.

So I managed to fix this issue by adding the IP and the host TSBOX1.domainname.local to the local hosts file. It then worked and fixed the error.

My question is how is it possible for the remote app to work on some machines but not others? Is there something wrong in DNS? This particular client machine i fixed is Windows Vista Pro.

Look forward to your responses.
1 Solution
David Johnson, CD, MVPOwnerCommented:
to check the dns try a tracert and a nslookup for the FQDN
SandeshdubeySenior Server EngineerCommented:
It seems that the DC box is not added to domain,if possible add the TSBOX1 to the domain this should fix the issue.
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