troubleshooting Question

Customer gets black box printed instead of logo

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071171 asked on
Printers and ScannersMicrosoft Word
4 Comments1 Solution440 ViewsLast Modified:
Have customer with HP Deskjet 3650 trying to print her .jpg logo which has been inserted into Word.  The .jpg prints fine if you open it in Microsoft Picture Viewer.  However, when she inserts it into Word, the ouput it a black box instead of the logo. I tried to do it on my pc and laser printer and it prints in b&w.  The customer is able to insert other .jpg's into Word and print them fine in color.  The printshop that created the logo says it works prints fine from Word on their pc. Any ideas?
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