Customer gets black box printed instead of logo
Posted on 2011-09-02
Have customer with HP Deskjet 3650 trying to print her .jpg logo which has been inserted into Word. The .jpg prints fine if you open it in Microsoft Picture Viewer. However, when she inserts it into Word, the ouput it a black box instead of the logo. I tried to do it on my pc and laser printer and it prints in b&w. The customer is able to insert other .jpg's into Word and print them fine in color. The printshop that created the logo says it works prints fine from Word on their pc. Any ideas?