MS word files are not opening

Posted on 2011-09-02
Last Modified: 2012-06-27

I have a client with windows 7 and on his machine Office XP and Office 2007 enterprise edition is installed. All of the sudden all his word files which are made in MS Office XP are not opening and showing a conversion box at the time of opening the document, while word file with office 2007 version are working fine. I tried to convert the office 2003 files to 2007 but no use.

I took the document and tried to open on another windows XP machine and in MS office 2007 Enterprise, Office 2003 and office 2010 on another PC but still it's showing the same file conversion box showing some funny words in the box.

Any suggestions what happened to the file and how i can recover them?
Question by:tayyabq8
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LVL 14

Expert Comment

ID: 36473066
can you not copy all the contents in a new file and then try.

Otherwise upload the file to examine

Expert Comment

ID: 36473076
maybe you need to have the compatibility pack install or update your programs before you can read them. you can always find these updates on the microsoft web page.

Author Comment

ID: 36473102
File is attached for examine, i have already installed the compatibility patch from the Microsoft but still the same problem.

Any more suggestions?
LVL 14

Expert Comment

ID: 36473129
it seems it has infected by some critical virus. Have you not some backup copy of this file. the only option i am afraid.
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Author Comment

ID: 36473153
No the client does not have any backup. It's strange that the all the word 2003 or word XP files in his system are not opening while the MS 2007 word files are opening fine.

I copied these files into my system which has MS office 2010 and Kaspersky installed, but there is no prompt for the Virus.

There got to be a way to open the files, all of his system word files can't be damaged suddenly, right?
LVL 14

Expert Comment

ID: 36473184
Well, this happened to me, may be 5,6  years ago, when i was using the office 2003. I had not found any solution and I had to write the files from the scratch.

see if someone else has any solution.

I did not find one.


Accepted Solution

tayyabq8 earned 0 total points
ID: 36475551
I googled it and found software name "wordfix", by using that am able to retrieve the data from the files at least.

Author Closing Comment

ID: 36494092
I retrieve the data from the file and pasted into a new file which served the purpose.

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