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Unable to add a printer, a dialog box pops up and states the operation can not be complested.

Posted on 2011-09-02
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Last Modified: 2013-12-15
When adding a printer, a simple dialog box pops up and states that "the operation could not be completed". The computer is part of a domain, with Win XP Pro (32 bit). It has a network printer installed on it presently, and had two additional printers on it previously. The two old printers were deleted successfully and then tried to add the printers to the workstation. It will not add the printers and throws the error immediately after you click add printer. It also throws the error when you add through the browse to a server and choose the printer method. The user is an admin on the box. Other users were able to add the printer with no issue. The user can add the printer on a different box, same setup.
Does any one have any ideals?
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Question by:srpashia
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Author Comment

by:srpashia
ID: 36473364
I have deleted all the printers and drivers and it simply pops up a dialog box that states "Operation could not be completed"
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Expert Comment

by:Sarcast
ID: 36473382
Try logging on and off, and restarting the printer spooler service.
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Expert Comment

by:eddymel
ID: 36473526
Go to services.msc==>printer spooler==>stop then start==> restart your computer and then try to add the printer.
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Accepted Solution

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srpashia earned 0 total points
ID: 36476285
The issue turned out to be a deleted dll. The ntprint.dll was missing!
Thanks to all that helped
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Author Closing Comment

by:srpashia
ID: 36494096
The ntprint.dll was missing
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