Blackberry handset  account not synchronising with GroupWise 7.0.2 mailbox

Posted on 2011-09-02
Medium Priority
Last Modified: 2013-11-12
I have a BB user who's mail is synchronised from GW. Having recently married, her name was changed in GW, her BB was wiped, her user account was removed from the BB server. Her new user credential were entered onto the Blackberry Enterprise Server, prior to the BB device being re-configured. All seems good with the exeption her "new" mailbox is not showing up in the PIM section in her BES properties. Therefore mail is not picked up.
Is there a method of forcing the update on BES, or should this be looked at in GW?
Question by:gavin_d
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 5
  • 2
LVL 12

Expert Comment

ID: 36473593
this is a Groupwise issue i believe.  Check the settings in there.  There is no way to force the update on the Enterprise

Author Comment

ID: 36473715
Thanks this is kind of what I suspected.
LVL 12

Expert Comment

ID: 36473762
No problem.  Good luck.

Modern healthcare requires a modern cloud. View this brief video to understand how the Concerto Cloud for Healthcare can help your organization.


Author Comment

ID: 36525316
Hi, I have checked out the device and BES. This works perfectly when wiped and another account associated with it. The issue must be in the settings in GW. Generally when we have a user name change, we add an alias to the account which captures and stores mail assigned to a pervious name. Could this be the issue. Is BES looking for an exclusive naming convention and the alias is not recognised. I have still to return to work to test this out.

Author Comment

ID: 36570493
I am picking this one up again. Have checked out phone using another account and it is synch'ing perfectly well. This points to GW as being the culprit. I have removed the mail alias and set the BB device to activate. When I check the PIMM settings in BES they are all picking up the correct "new" information, but the mailbox synch has <none>. Has anyone else come across similar issues with name changes.?

Accepted Solution

gavin_d earned 0 total points
ID: 37131265
OK, late but a solution...BES in it's infininte wisdom had refused to flush the original account from the system.  A manual removal allowed BES to pick up the changed account and all is good.

Author Closing Comment

ID: 37163585
This is a solution I came across myself. I am posting thsi as soved for others to refer to: Check BES first

Featured Post

Enroll in August's Course of the Month

August's CompTIA IT Fundamentals course includes 19 hours of basic computer principle modules and prepares you for the certification exam. It's free for Premium Members, Team Accounts, and Qualified Experts!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article will help those of you having problems with the Nextel Blackberry 8350i.  Recent Software updates cause the problems issues described below, and this article will help you revert back to the older software. As we know, Nextel has alw…
Novell released its latest version of GroupWise a few weeks ago.  The version is 2012 and it only runs on Linux (SUSE Linux Enterprise Server 10/11 is the first choice and I'm not sure about other Linux distributions, such as Red Hat, Debian, etc.) …
This tutorial gives a high-level tour of the interface of Marketo (a marketing automation tool to help businesses track and engage prospective customers and drive them to purchase). You will see the main areas including Marketing Activities, Design …
Add bar graphs to Access queries using Unicode block characters. Graphs appear on every record in the color you want. Give life to numbers. Hopes this gives you ideas on visualizing your data in new ways ~ Create a calculated field in a query: …
Suggested Courses
Course of the Month13 days, 18 hours left to enroll

800 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question