Blackberry handset account not synchronising with GroupWise 7.0.2 mailbox
Posted on 2011-09-02
I have a BB user who's mail is synchronised from GW. Having recently married, her name was changed in GW, her BB was wiped, her user account was removed from the BB server. Her new user credential were entered onto the Blackberry Enterprise Server, prior to the BB device being re-configured. All seems good with the exeption her "new" mailbox is not showing up in the PIM section in her BES properties. Therefore mail is not picked up.
Is there a method of forcing the update on BES, or should this be looked at in GW?