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Adobe  Helvetica Font is missing

Posted on 2011-09-02
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Last Modified: 2012-06-27
When a user prints a document it prints all garbled up.  I saw that on the machine properties it is missing the Helvetica font when you at the properiies font tab.


How do you add or remove a font into adobe.
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Question by:mutec1
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by:Brian Gee
ID: 36476794
Try importing the Helvetica font into the Fonts folder in Windows then relaunch Adobe Acrobat with the problem PDF to see if the issue is resolved or not. You should be able to find this rather normal font on another Windows system or even online.
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by:jmpg_70
ID: 36477583
There may be a problem referencing an instance of a version of Helvetica, however finding "another version online" won't fix an error with a font in an Acrobat file.

As each PDF encodes a font (including Helvetica) generally via  sub-setting the document causing the problem will generally continue to cause errors despite  having valid Helvetica installed. It is most likely the document will need need replacing with a corrected file if t all possible.

A PDF maybe corrected using software such as Enfocus Pitstop if it is possible to correct a PDF file.

It is often easier to correct the method of creating a PDF than to try and correct a coorpted file.

Describing the the platform, tools and method of PDF creation may also give so clues why the PDF is not working.
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Author Comment

by:mutec1
ID: 36477731
Version of Adobe is 9 and it has been patched up-to 9.4.5(or something close to that version).  The documents were scanned or created previously into PDF format.  The user can create newer PDF's from documents such as word 2007 and when they are converted to PDF and then printed on a printer are legible. the user can email the same document to someone else and the other user can take the same document and print it without getting any problems of a blotched document.  I dont believe there is a  problem with any of the documents.

When I had viewed the document that had been previously scanned or had been previously created to PDF format, and I looked at the document properties, then select the font tab, for some strange reason no fonts are being listed.  So something must have broke within the adobe app.  Or who knows maybe it's a print driver issue with adobe.

I uninstalled the Adobe 9 installation but that did not fix the issue.

I was also trying to see if I could break my Adobe or the part that imports the fonts into the fonts tab property window but I don't know how to do that.
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by:jmpg_70
ID: 36477765
You are saying scanned to PDF and also created a PDF can you definately say which creation method is used.

If the PDF are from scanned do ument Acrobat will try to OCR any recognizable type characters. It will then try to emulate the font used to create the original scanned document. This may cause glitch as no fonts are actually embedded. The fonts used in PDF generally embedded and not required to be installed unless a type face is being emulated. This will then display in  doc props "no fonts"

At this point the document will be printed using the scanned component which if badly scanned or corrupted will print badly.

The document may corrupt if a third party application such as email apps try and compressed the rated data within the PDF. Try to have your PDF files zipped before having them emailed.

Are you using acrobat pro or reader, btw.
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by:mutec1
mutec1 earned 0 total points
ID: 36477851
Thanks we're on a break but will see when we get back.
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mutec1 earned 0 total points
ID: 36549063
It turned out to be corrupted printer drivers.   Once the new Printer drivers were added the document became legible.
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Author Closing Comment

by:mutec1
ID: 36572254
NA
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