Blackberry enterprise

I have a problem blackberry.
Blackberry users cant get mails.

help pls? BES
orkinosAsked:
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MikeConnect With a Mentor IT ProfessionalCommented:
Make sure they are registered in the server.
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orkinosAuthor Commented:
yes they are ,I know because BES was OK two days ago.
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MikeConnect With a Mentor IT ProfessionalCommented:
Then you might have corruption in the server.  Can you use a Backup file to restore to a time when you know it was working?
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orkinosAuthor Commented:
i tryed now i have error CompressEncrypt() failed - no encryption key or the key is not allowed
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