Can anyone recommend any software for logging service desk/engineer time/customer charges/details similar to CASH?

Can anyone recommeng a piece of software that would enable a small IT service/telecoms company to administer the following:

Maintain a DB of customer details
Log service requests with history updated by the engineers
Be able to search by keyword i..e promlem, solution, site, customer etc.
log engineer time and charges
engineer schedule view
charges reports

At the moment the company uses CASH. It ticks all the boxes apart from one - being able to search history of problems by a key word. Therefore a separate knowledge base / problem log will need to be created and populated by the engineers, duplicating 'problem/call history' data.

Any suggestions?


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sno0401Connect With a Mentor Commented:
Check out Numara Track-It
have you considered remedy (from ca?)
can you confirm what you mean by CASH... software provider ,,, version etc,,,
mk9Author Commented:
Thanks for your reply Lowfatspread. Considered remedy, but at this stage not sure if it provides the option to log engineer time / customer charges / plan engineer schedule. If you are familiar with CASH you probably know the options I am trying to describe - GUI schedule view, sites database, customer db, order db etc.

Currently using CASH for windows (standard) version 2010.3.2
mk9Author Commented:
i thought remedy was designed for corporate IT - no money/enginer travel involved. This is just something i've heard. Can you recommend a version of remedy that i could research (that would cover all bases i mentioned)?


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