Can anyone recommeng a piece of software that would enable a small IT service/telecoms company to administer the following:
Maintain a DB of customer details
Log service requests with history updated by the engineers
Be able to search by keyword i..e promlem, solution, site, customer etc.
log engineer time and charges
engineer schedule view
At the moment the company uses CASH. It ticks all the boxes apart from one - being able to search history of problems by a key word. Therefore a separate knowledge base / problem log will need to be created and populated by the engineers, duplicating 'problem/call history' data.