Solved

Can anyone recommend any software for logging service desk/engineer time/customer charges/details similar to CASH?

Posted on 2011-09-02
5
357 Views
Last Modified: 2012-05-12
Can anyone recommeng a piece of software that would enable a small IT service/telecoms company to administer the following:

Maintain a DB of customer details
Log service requests with history updated by the engineers
Be able to search by keyword i..e promlem, solution, site, customer etc.
log engineer time and charges
engineer schedule view
charges reports


At the moment the company uses CASH. It ticks all the boxes apart from one - being able to search history of problems by a key word. Therefore a separate knowledge base / problem log will need to be created and populated by the engineers, duplicating 'problem/call history' data.

Any suggestions?

Thanks,

M
0
Comment
Question by:mk9
  • 2
  • 2
5 Comments
 
LVL 50

Expert Comment

by:Lowfatspread
ID: 36475027
have you considered remedy (from ca?)
0
 
LVL 50

Expert Comment

by:Lowfatspread
ID: 36475035
can you confirm what you mean by CASH... software provider ,,, version etc,,,
0
 

Author Comment

by:mk9
ID: 36475062
Thanks for your reply Lowfatspread. Considered remedy, but at this stage not sure if it provides the option to log engineer time / customer charges / plan engineer schedule. If you are familiar with CASH you probably know the options I am trying to describe - GUI schedule view, sites database, customer db, order db etc.

Currently using CASH for windows (standard) version 2010.3.2
0
 

Author Comment

by:mk9
ID: 36475070
i thought remedy was designed for corporate IT - no money/enginer travel involved. This is just something i've heard. Can you recommend a version of remedy that i could research (that would cover all bases i mentioned)?

Thanks

m
0
 
LVL 5

Accepted Solution

by:
sno0401 earned 500 total points
ID: 36475115
Check out Numara Track-It
0

Featured Post

Netscaler Common Configuration How To guides

If you use NetScaler you will want to see these guides. The NetScaler How To Guides show administrators how to get NetScaler up and configured by providing instructions for common scenarios and some not so common ones.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

APEX (Application Express) is used to develop a web application from Oracle. SQL Workshop is one of the tools that comes with Oracle APEX to query or modify the database objects or to make any changes to the structure.
I annotated my article on ransomware somewhat extensively, but I keep adding new references and wanted to put a link to the reference library.  Despite all the reference tools I have on hand, it was not easy to find a way to do this easily. I finall…
Video by: Steve
Using examples as well as descriptions, step through each of the common simple join types, explaining differences in syntax, differences in expected outputs and showing how the queries run along with the actual outputs based upon a simple set of dem…
Polish reports in Access so they look terrific. Take yourself to another level. Equations, Back Color, Alternate Back Color. Write easy VBA Code. Tighten space to use less pages. Launch report from a menu, considering criteria only when it is filled…

861 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

24 Experts available now in Live!

Get 1:1 Help Now