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Outlook 2003 long delay after SEND button clicked when sending email

Posted on 2011-09-02
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Last Modified: 2012-05-12
I have a single user here on our Exchange 2007 - Outlook 2003 network who has a problem that is getting more pronounced as time goes on.  

When he composes an email, then hits the SEND button, the button remains highlighted and Outlook 2003 "freezes" for several seconds to over a minute while processing the mail item, then finally seems to get past whatever the issue is and closes the message window and returns him like normal tot he Inbox or wherever he was originally.

This wasn't happening before, and no other user on the network is having this issue.  I haven't been able to find much on the internet about "message send delays" in Outlook 2003, so I'm hoping you guys have some ideas on what the deal might be.

Thanks in advance!
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Question by:Remy001
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Accepted Solution

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Alan Hardisty earned 500 total points
ID: 36475272
What Anti-Virus software do you have installed?

Can you disable it and try sending?

Are you able to disable outbound Email Scanning for AV in the software?

Is Outlook up-to-date with patches / Service Packs?

Have you tried a Detect and Repair from within Outlook?

Please try the above and report what happens.

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Author Comment

by:Remy001
ID: 36475323
Symantec Endpoint Protection 11 is running.  It is running on all the systems here and nobody else had this issue.  It has also been running on this system for many months without issue previously.  Disabling it seems to have no effect.

Outlook 2003 is up to date, as is Windows XP (the client OS).

I have not tried a detect and repair.  Does that work with mailboxes hosted on Exchange or is that only if you have a local information store?

Also, Cached Exchange Mode is NOT turned on, nor do we want it on for our users.  (Just tossing that out there since some people seem to think Cached Mode is the fix for everything).  
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LVL 76

Expert Comment

by:Alan Hardisty
ID: 36475366
Try the detect and repair, which corrects issues with outlook itself, not the mailbox, then if that doesn't help, remove SEP, reboot and see if that helps.

If it does, reinstall it and hopefully it will be happier.

Failing that, run a disk check on the C: drive.

Failing that - open a window and throw the PC out ; )
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Author Comment

by:Remy001
ID: 36475424
Will do.  It may be awhile before I have access to that system again, I will report back the results when I do.  Thanks for the ideas, much appreciated.
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LVL 76

Expert Comment

by:Alan Hardisty
ID: 36475489
You're welcome.  Hopefully you'll nail it before resorting to the last suggestion!
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Author Closing Comment

by:Remy001
ID: 36496833
In addition to Detect and Repair I noticed the user had over 2000 items in his Deleted Items folder.  We cleaned that out and ran the Detect and Repair and now mail seems to be sending instantly again with no "freeze" delay.  

IDK if it was the Detect and Repair or the Deleted Items cleanout, but it's working and credit goes to the Detect and Repair response.   Thank you!
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