Solved

Exchange ActiveSync HTTP status code 409

Posted on 2011-09-02
4
5,451 Views
Last Modified: 2012-05-12
I have started having major ActiveSync issures with all our Smart Phones, iphones, droid, HTC, etc. I have followed all the advice that I could fine here on EE. I even printed out an article by alanhardisty and followed it to the letter. it worked for about 30 minutes and then error messages 3014 and 3005, warning 3007 listed below start piling up in the event logs and users cannot connect. If I restart the exchange system attendant or dismount and remount the store it works for about 30 minutes then back to square one. Every user starts getting theese errors. I have not other clue as what to do here are the event ID logs:

Event Type:      Warning
Event Source:      Server ActiveSync
Event Category:      None
Event ID:      3007
Date:            9/2/2011
Time:            11:39:54 AM
User:            domain\user
Computer:      Server
Description:
Exchange mailbox Server response timeout: Server: [server.domain.local] User: [User@domain.com]. Exchange ActiveSync Server failed to communicate with the Exchange mailbox server in a timely manner. Verify that the Exchange mailbox Server is working correctly and is not overloaded.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.



Event Type:      Error
Event Source:      Server ActiveSync
Event Category:      None
Event ID:      3014
Date:            9/2/2011
Time:            11:39:53 AM
User:            Domain\User
Computer:      Server
Description:
The Exchange mailbox Server: [server.domain.local] has reached its timeout threshold. The mailbox server will be protected from new requests for [60] seconds.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.



Event Type:      Error
Event Source:      Server ActiveSync
Event Category:      None
Event ID:      3005
Date:            9/2/2011
Time:            11:37:50 AM
User:            Domain\user
Computer:      server
Description:
Unexpected Exchange mailbox Server error: Server: [server.domain.local] User: [user@domain.com] HTTP status code: [409]. Verify that the Exchange mailbox Server is working correctly.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

I have patched, restarted, deleted and recreated. The exchange server had Viper installed and I uninstalled the exchange add in. I added exceptions for just about everything. I am at the point just to try and remove the AV and see what that does. everything was working fine up until a couple weeks ago then everyone stopped. We are using the standard version of Exchange 2003 and server 2003 enterprise. Any assistance would be greatly appreciated.

Thanks
0
Comment
Question by:btribe
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
4 Comments
 
LVL 4

Accepted Solution

by:
LHFoods earned 500 total points
ID: 36476425
There seemed to be a lot of good information in this KB article.  It very closely resembles your predicament.

http://support.microsoft.com/kb/2469722
0
 
LVL 4

Expert Comment

by:Daelt
ID: 36476431
you may have some smartphone requests issues with exchange, known problem, very well described and how to solve there :

http://support.microsoft.com/kb/2469722
0
 
LVL 4

Expert Comment

by:Daelt
ID: 36476436
lol LHfood was a bit faster than me, nm, hope this solve your problem anyway ;)
0
 

Author Closing Comment

by:btribe
ID: 36490529
Thanks, it was exactly as stated. found the offending phone (blackberry) turned it off and everything is fine. Thanks
0

Featured Post

Office 365 Training for Admins

Learn how to provision tenants, synchronize on-premise Active Directory, and implement Single Sign-On with these master level course.  Only from Platform Scholar

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

MS Outlook is a world-class email client application that is mainly used for e-communication globally.  In this article, we will discuss the basic idea about MS Outlook, its advanced features, and types of MS Outlook File formats.
This article aims to explain the working of CircularLogArchiver. This tool was designed to solve the buildup of log file in cases where systems do not support circular logging or where circular logging is not enabled
A short tutorial showing how to set up an email signature in Outlook on the Web (previously known as OWA). For free email signatures designs, visit https://www.mail-signatures.com/articles/signature-templates/?sts=6651 If you want to manage em…
Exchange organizations may use the Journaling Agent of the Transport Service to archive messages going through Exchange. However, if the Transport Service is integrated with some email content management application (such as an antispam), the admini…

738 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question