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Can't connect Blackberry to Excahnge 2007

Posted on 2011-09-02
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Last Modified: 2012-05-12
Hi
We have an Exchange 2007 server and users use Blackberry to connect to the OWA site and get and received email.
Last week somebody has reset the router to factory default. I reconfigure everything and I make sure that port 80 and 443 are open.
Iphone and Windows phone connect no problem but non of the blackberry does.
We logon on the service provider and delete and recreate the corporate email but now we get an error saying that an error occur on the account verification process.
Not sure what is wrong but we can create any accounts on any other server except this one.
The URL for the OWA that I enter on the blackberry email setup work and the user name and password also work if use at https://domain.com/owa
https://domain.com/EWS/EXCHANGE.ASMX does not work on this server but work on the others. Nothing has change on teh server that I know but who knows if anybody else has touch the original config.
Any idea?
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Question by:infedonetwork
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by:Kent Dyer
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Don't know how much help I can provide as we use BES.  Within the Blackberry browser, have you tried to use Firefox, or Internet Explorer emulation?  Another option you can try with OWA is to download and install Opera and try to use that for connecting..

HTH,

Kent
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by:infedonetwork
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That's not how we do it.
We logon to the service provider site like www.fido.blackberry.com with  the user name and password then we click on add new email and we chose Exchange.
I have to enter the email adress then the user name and the OWA likw https://domain.com/owa and the mailbox name.
For some reason I get a message saying that there is an account verification error like you can see bellow
Capture.JPG
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by:footech
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Try entering the username in the form of DOMAIN\username.
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by:infedonetwork
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I already did but did not work.
It use to work until thy rest the router to factory default.
After that it stop working. Port 80 and 443 is open
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by:footech
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I think you're going to want to keep using the username in that format during any other attempts.

It's much more likely that the problem is due to a configuration on the Exchange server rather then an issue related to the router.  With 80 and 443 correctly allowed through there's really nothing else on that front.

Is OWA set to use forms based authentication (FBA)?  Have any updates been applied to the Exchange recently?  What's the patch level of Exchange?
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by:infedonetwork
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It is Exchange Server 2007

Microsoft Corporation

Version: 08.01.0240.006

Don't know if any patch has been apply. I don't think so.
I'm not the IT on charge of this Excahnge Server. They have a diferent IT and he is on vacaion for now so I have to help until he come back.
Don't know much about what was done
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by:infedonetwork
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It use FBA with Name only enable FBA
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by:footech
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You say you have other Exchange 2007 servers that are working correctly.  I would compare these settings as in the screenshot above on the working vs. non-working Exchange.  But first thing I would try is enabling Basic Authentication.
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by:infedonetwork
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footech earned 500 total points
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In the cases I've seen, setting up Basic authentication has been the resolution (using SSL of course).  There was also an Exchange update that resolved a lot of issues (update rollup 9 if I remember correctly).  Also check the authentication settings on the EWS virtual directory.  Sorry, can't think of anything else and I don't have a system I can test.
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by:mattclarified
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you will need to configure the following ports on your firewall for the pop3 and IMAP traffic

IMAP4 - Forward ports 993 (Secure) and 143 to your Exchange server (not your edge server).
POP3 - Forward ports 995 (Secure) and 110.

Try these and see how you get on.

M@
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by:footech
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@ mattclarified -  maybe I should leave this question to the OP, but why would he need to open POP3 and IMAP4 to connect BIS to Exchange?  Unless you want to set up BIS so that it thinks it's just connecting to a plain old POP3 or IMAP4 account.  I've never needed to do this.
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by:infedonetwork
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Installing Exchange Rollup 10 fix the problem.
Not sure why it work for a while without then stop working but after I installed the update it work imediatly.
The Basic Authentication did not work without the update eider.
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by:footech
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Glad you got it working.
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