troubleshooting Question

Trojan attack of main computer will not allow access to desktop in Safe & Normal Mode

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GMartinFlag for United States of America asked on
Anti-Virus Apps
5 Comments1 Solution675 ViewsLast Modified:
Hello Everyone,

         Earlier this evening, our main computer was attacked by a serious Trojan.  When the attack was first noticed, we tried to launch AVG but we got a message indicating the executalbe file was now infected for AVG.  Also, the same was true of CCleaner.  

          Within a few seconds after that, I noticed the desktop within Safe and Normal Mode is no longer accessiable.  If Safe or Normal Mode is selected within the menu of options, the pc simply restarts itself as opposed to entering into the desktop  Given this situation, is there a way I can remove the infection seeing that I am unable to enter into both, Safe and Normal Mode?

           Any shared input and suggestions for resolving this issue will be greatly appreciated.  I look forward to hearing back from someone.

           Thank you

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