troubleshooting Question

Customer Server 2008 will not boot. In safe mode hangs at crcdisk.sys. Not sure which OS setup disk to boot to for repair. 32 bit or 64 bit.

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jepper2020Flag for United States of America asked on
Microsoft Legacy OSMicrosoft Server OSWindows Server 2008
3 Comments1 Solution1854 ViewsLast Modified:
Need an expert's opinion.

Customer ask me if I could help get his server to boot.

He gave me two Windows setup disks that came with his server.  One is for 32 bit OS and the other is for a 64 bit OS.

How can I tell which OS version he has installed. I checked the BIOS but, as I figured, nothing there.

I did read an earlier similar EE question/solution regarding the crcdisk.sys issue but my question is different in that I am trying to figure out the OS version running on this box so I can attempt a Repair.

During boot, the Microsoft progress bar comes up on the black screen but never completes the boot process after an hour or so. So I forced shut down and restarted in Safe Mode. Drivers start loading but stop at the crcdisk.sys file.

I want to run the Repair feature but not sure which disk to use. I am afraid that if I use the wrong disk I might make matters worse.  

Does it matter which version I use to run just the repair option?

Appreciate your suggestions.

Joel

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