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smtp outbound error sbcglobal.net outlook 2010

Posted on 2011-09-03
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Last Modified: 2012-05-12
i am trying to setup a new computer moving from office 2007 to 2010 to a new computer
i have 7 email address setup to send and receive one is sbcglobal.net all others are other domains.
the sbcglobal account workes fine setup using ssl port 995 and port 587
when i setup the other accounts they cant send mail i setup the smtp accont info in the more settings to use the sbcglobal accont name and password also using port 995 and port 587
i also tried 465 i have tried using difrent smtp settings 1. smtp.sbcglobal.yahoo.com     2 outbound.att.net    3 the domain smtp.mydomain.com
nothing will work
but the email settings still work on the old PC
i did check all passwords they are correct
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Question by:peteratrga
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11 Comments
 
LVL 95

Expert Comment

by:John Hurst
ID: 36478309
1. Compare again the port settings between Outlook 2007 and Outlook 2010 to ensure they are exactly the same.
2. Check (Account Settings) where you authenticate the sender and see if you need to do that. I do, for example. If this is not set up you cannot send.

Outlook 2007 and Outlook 2010 have very similar send mechanisms. If one will work, so also will the other.
... Thinkpads_User
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LVL 95

Expert Comment

by:John Hurst
ID: 36478378
I should also note that Outlook 2010 sets up a different PST file for each new email account by default. So by now you may have as many as 7 PST files and your mail may have been sent and has gone to a place you did not expect.

Look in Documents for an Outlook folder to see what PST files are present. ... Thinkpads_User
0
 

Author Comment

by:peteratrga
ID: 36478427
I checked them both now i am having the same problem on the old computer cant send from any account except the user@sbcglobal.com account
this is the return mess i get when trying to test the account settings
send test e-mail message. cannot send the message. verify the e-mail address in your account propertyies. The server responded 553from address not verified - see http://help.yahoo.com/l/us/yahoo/mail/original/manage/sendfrom-07.html

i saw somthing in the support that the alternat email address had to be regedistered ?

i have never had this problem before i am so confused.
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LVL 95

Expert Comment

by:John Hurst
ID: 36478457
Check your authentication very carefully. In Outook 2010 (or 2007) check Account Settings -> More Settings -> Outgoing Server to make sure you have set this up properly. See below:

 Outlook-2010New3
This seems the most likely error at this point.  Also look in the support and re-verify your port setup.

... Thinkpads_User
0
 

Author Comment

by:peteratrga
ID: 36478627
I have checked the settimgs screen by screen
the working account is usernam@sbcglobal.net is setup using the accont setting listed by att.com and the account workes
but none of the other accounts work
Also each account was pointing to a new pst file i have set all account to point to one pst file outlook.pst
if i change the port number i get a diffrent message
error message to port 587
 error on port 587
0
 

Author Comment

by:peteratrga
ID: 36478630
this is the error i get on port 465
error.465.jpg
0
 
LVL 95

Expert Comment

by:John Hurst
ID: 36478646
The only things that affect sending (any Outlook version) are email address, smtp server, authentication and port settings. If these are all correct, take one of the accounts and verify the settings with the email supplier. Outlook works great, so if it will not send, it is in those settings. ... Thinkpads_User
0
 

Author Comment

by:peteratrga
ID: 36478670
i just saw this email in my junk mail it seams that all email address have to be registered   ((((If you have
  received this error message, you will continue to receive it for emails sent
  with a non-verified address until you verify your Yahoo! email address or any))))
i will try this



Reply To: "AT&T Powered by Yahoo!" <mailbot@yahoo.com>
Subject:Important: Verification Required - Action Needed
Content-Type: text/html

<html>
<head>
<title>Error 553</title>
<meta http-equiv="Content-Type" content="text/html; charset=iso-8859-1"> </head>

<body bgcolor="#FFFFFF">
<p><img src="http://download.att.net/assets/images/att.303x58.header.gif" width="303" height="58"> </p> <p><font color="#000000" size="2" face="Arial, Helvetica, sans-serif">Dear AT&amp;T Internet Services Member,</font></p> <p><font color="#000000" size="2" face="Arial, Helvetica, sans-serif">We have received questions regarding
  the following error message which is received by customers when they send e-mail
  using a non-verified e-mail address: </font></p> <blockquote>
  <p> <font color="#000000" size="2" face="Arial, Helvetica, sans-serif"><em>&#8220;Unable
    to send the message. Please verify the e-mail address in your account properties.
    The server responded: 553 From: address not verified.&#8221; </em></font></p> </blockquote> <p><font color="#000000" size="2" face="Arial, Helvetica, sans-serif">If you have
  received this error message, you will continue to receive it for emails sent
  with a non-verified address until you verify your Yahoo! email address or any
  other non AT&amp;T email addresses (e.g., name@company.com, name@college.com,
  name@yahoo.com, etc.). Verification instructions are available on the AT&amp;T
  Help site <a href="http://helpme.att.net/article.php?item=11646" target="_blank">http://helpme.att.net/article.php?item=11646</a>.
  If you have already verified your non AT&amp;T email address and are no longer
  receiving the 553 error message, please disregard this email.</font></p> <p><font color="#000000" size="2" face="Arial, Helvetica, sans-serif">Thank you for your attention to this
  matter as we work to improve your Internet service. Our goal continues to be
  to make you a very satisfied customer. If you are experiencing any issues and
  would like to speak to a customer support representative, please contact us
  at 1-877-722-3755.</font></p>
<p><font color="#000000" size="2" face="Arial, Helvetica, sans-serif">Sincerely,
  <br>
  AT&amp;T Internet Services</font></p>
<p>&nbsp;</p>
<p><font color="#666666" size="1" face="Arial, Helvetica, sans-serif">Yahoo! is a registered trademark
  of Yahoo! Inc. <br>
  &copy; 2008 AT&amp;T Intellectual Property. All Rights Reserved. AT&amp;T and
  the AT&amp;T logo are trademarks of AT&amp;T Intellectual Property. <br>
  <br>
  <font size="2"><strong>Please do not reply to this message via e-mail. This
  address is automated, unattended, and cannot help with questions or requests.
  </strong></font></font></p>
<p></p>
<p><br>
</p>
<p>&nbsp; </p>
</body>
</html>
0
 
LVL 95

Expert Comment

by:John Hurst
ID: 36478686
In addition to all the settings I gave above, you may need to verify with your supplier. That is suggested above, but I do not have to do that. I do have to authenticate in the Account Settings, but I have already covered that setting.

... Thinkpads_User
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Accepted Solution

by:
peteratrga earned 0 total points
ID: 36479287
Ok I setup an alias for each email address that I am sending out from and that fixed the problem.
0
 

Author Closing Comment

by:peteratrga
ID: 36518538
i found the answer in the retun email i received from att and afert a little diging I found the answer to the problem..
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