Solved

New game causing computer to freeze when paused

Posted on 2011-09-03
14
493 Views
Last Modified: 2012-05-12
I recently purchased Dues Ex Human Revolution and the game run perfectly fine except that when i pause it it freezes. Then i have to go to task manager and close it out. I have never had this problem with any other game, i don't understand.
0
Comment
Question by:Josef Al-Chacar
  • 6
  • 4
  • 2
  • +2
14 Comments
 
LVL 14

Expert Comment

by:leoahmad
ID: 36478276
better you contact game vendors (check their site for any update)
0
 
LVL 3

Author Comment

by:Josef Al-Chacar
ID: 36478314
The game just came out would it have updates this early?? Sorry I'm not a hard core computer gamer. Would this website be the game's website?
0
 
LVL 62

Expert Comment

by:☠ MASQ ☠
ID: 36478421
It's not such a bad suggestion - Deus Ex:HR has already been patched since release (August 25th Patch now on the Eidos site)

Here's a summary of current in game issues
http://forums.eidosgames.com/showthread.php?t=119698

Start with the basics - make sure you have all the updated drivers for your hardware and latest DirectX versions.
Are you playing through Steam?

0
Don't miss ATEN at NAB Show April 24-27!

Visit ATEN at NAB Show to learn how our "Seamlessly Entertaining" solutions deliver fast, precise video streaming without delays for the broadcasting and media environment. ATEN will showcase its 16x16 Modular Matrix Switch (VM1600) and KVM Over IP Solution (KE6900 series).

 
LVL 30

Expert Comment

by:ded9
ID: 36478844
Increase the virtual memory and then check.

Can also try clean boot.

Put the computer in clean boot and then try to play the game

Clean boot process

Start-type - msconfig- click on startup tab- click disable all...then click services tab- put a check on hide all microsoft services ...and then click disable all....click ok and then restart the computer in normal mode.

If everything works fine in clean boot then enable five startup items and services at a time to find the faulty software.


Ded9
0
 
LVL 39

Expert Comment

by:Aaron Tomosky
ID: 36478850
Newest video drivers are a must. Run gpu-z and see if you are running out of video memory. Does turning any of the graphics settings down affect anything?
0
 
LVL 3

Author Comment

by:Josef Al-Chacar
ID: 36478976
My video drivers are up to date.
 My Virtual memory is pretty good.
 I'mGoing to update the drivers then try then clean boot I'd that doesn't work.
0
 
LVL 62

Expert Comment

by:☠ MASQ ☠
ID: 36479034
Don't forget the DirectX Distributable.  Deus Ex supports both DX11 and 9.0c but the 9.0 components won't automatically be present on a conventional Windows 7 install.  If for some reason DX11 isn't fully supported on your setup you'll need the full 9.0c package.

Does the crash happen depending on how long the game is paused or does it happen every time?
0
 
LVL 3

Author Comment

by:Josef Al-Chacar
ID: 36479482
It happens every time but sometimes it takes like ten seconds.
0
 
LVL 3

Author Comment

by:Josef Al-Chacar
ID: 36480957
The game didn't work at all with the Clean Boot
0
 
LVL 30

Expert Comment

by:ded9
ID: 36481025
Come out of clean boot and try new user account.


Ded9
0
 
LVL 62

Accepted Solution

by:
☠ MASQ ☠ earned 250 total points
ID: 36481035
Put everything back on in MSCONFIG

If you've got the full DX install done try turning off anti-aliasing in your graphics. Gameplay quality will go down but if the freezing stops it will help pinpoint the problem.

Can you give us some detail about your hardware? Especially motherboard, graphics and sound cards.
0
 
LVL 3

Author Comment

by:Josef Al-Chacar
ID: 36481493
Ded9: Thats a good idea. Ill give that a try

Masquerade:
Processor, AMD Phenom II X6 1090 3.21 Ghz
RAM, 8 GB DDR3
Video Card NVIDIA GEFORCE GT 430
Mother Board:M4A78T-E
The sound card is built into the motherboard
0
 
LVL 3

Author Comment

by:Josef Al-Chacar
ID: 36481536

Masquerade:I did what you said with direct X and the problem stopped. The game looks like crap but it doesn't freeze so i guess that's a plus
0
 
LVL 62

Expert Comment

by:☠ MASQ ☠
ID: 36546546
Now you've got DX fixed you should be able to reload graphics drivers and start playing with the settings to improve performance.
0

Featured Post

Free Tool: Path Explorer

An intuitive utility to help find the CSS path to UI elements on a webpage. These paths are used frequently in a variety of front-end development and QA automation tasks.

One of a set of tools we're offering as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Possible fixes for Windows 7 and Windows Server 2008 updating problem. Solutions mentioned are from Microsoft themselves. I started a case with them from our Microsoft Silver Partner option to open a case and get direct support from Microsoft. If s…
By default the complete memory dump option is disabled in windows . If we want to enable the complete memory dump for a diagnostic purpose, we have a solution for it. here we are using the registry method to enable this.
This Micro Tutorial will teach you how to change your appearance and customize your Windows 7 interface to your unique preference. This will be demonstrated using Windows 7 operating system.
The Task Scheduler is a powerful tool that is built into Windows. It allows you to schedule tasks (actions) on a recurring basis, such as hourly, daily, weekly, monthly, at log on, at startup, on idle, etc. This video Micro Tutorial is a brief intro…

730 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question