Solved

New game causing computer to freeze when paused

Posted on 2011-09-03
14
494 Views
Last Modified: 2012-05-12
I recently purchased Dues Ex Human Revolution and the game run perfectly fine except that when i pause it it freezes. Then i have to go to task manager and close it out. I have never had this problem with any other game, i don't understand.
0
Comment
Question by:Josef Al-Chacar
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 6
  • 4
  • 2
  • +2
14 Comments
 
LVL 14

Expert Comment

by:leoahmad
ID: 36478276
better you contact game vendors (check their site for any update)
0
 
LVL 3

Author Comment

by:Josef Al-Chacar
ID: 36478314
The game just came out would it have updates this early?? Sorry I'm not a hard core computer gamer. Would this website be the game's website?
0
 
LVL 62

Expert Comment

by:☠ MASQ ☠
ID: 36478421
It's not such a bad suggestion - Deus Ex:HR has already been patched since release (August 25th Patch now on the Eidos site)

Here's a summary of current in game issues
http://forums.eidosgames.com/showthread.php?t=119698

Start with the basics - make sure you have all the updated drivers for your hardware and latest DirectX versions.
Are you playing through Steam?

0
Back Up Your Microsoft Windows Server®

Back up all your Microsoft Windows Server – on-premises, in remote locations, in private and hybrid clouds. Your entire Windows Server will be backed up in one easy step with patented, block-level disk imaging. We achieve RTOs (recovery time objectives) as low as 15 seconds.

 
LVL 30

Expert Comment

by:ded9
ID: 36478844
Increase the virtual memory and then check.

Can also try clean boot.

Put the computer in clean boot and then try to play the game

Clean boot process

Start-type - msconfig- click on startup tab- click disable all...then click services tab- put a check on hide all microsoft services ...and then click disable all....click ok and then restart the computer in normal mode.

If everything works fine in clean boot then enable five startup items and services at a time to find the faulty software.


Ded9
0
 
LVL 39

Expert Comment

by:Aaron Tomosky
ID: 36478850
Newest video drivers are a must. Run gpu-z and see if you are running out of video memory. Does turning any of the graphics settings down affect anything?
0
 
LVL 3

Author Comment

by:Josef Al-Chacar
ID: 36478976
My video drivers are up to date.
 My Virtual memory is pretty good.
 I'mGoing to update the drivers then try then clean boot I'd that doesn't work.
0
 
LVL 62

Expert Comment

by:☠ MASQ ☠
ID: 36479034
Don't forget the DirectX Distributable.  Deus Ex supports both DX11 and 9.0c but the 9.0 components won't automatically be present on a conventional Windows 7 install.  If for some reason DX11 isn't fully supported on your setup you'll need the full 9.0c package.

Does the crash happen depending on how long the game is paused or does it happen every time?
0
 
LVL 3

Author Comment

by:Josef Al-Chacar
ID: 36479482
It happens every time but sometimes it takes like ten seconds.
0
 
LVL 3

Author Comment

by:Josef Al-Chacar
ID: 36480957
The game didn't work at all with the Clean Boot
0
 
LVL 30

Expert Comment

by:ded9
ID: 36481025
Come out of clean boot and try new user account.


Ded9
0
 
LVL 62

Accepted Solution

by:
☠ MASQ ☠ earned 250 total points
ID: 36481035
Put everything back on in MSCONFIG

If you've got the full DX install done try turning off anti-aliasing in your graphics. Gameplay quality will go down but if the freezing stops it will help pinpoint the problem.

Can you give us some detail about your hardware? Especially motherboard, graphics and sound cards.
0
 
LVL 3

Author Comment

by:Josef Al-Chacar
ID: 36481493
Ded9: Thats a good idea. Ill give that a try

Masquerade:
Processor, AMD Phenom II X6 1090 3.21 Ghz
RAM, 8 GB DDR3
Video Card NVIDIA GEFORCE GT 430
Mother Board:M4A78T-E
The sound card is built into the motherboard
0
 
LVL 3

Author Comment

by:Josef Al-Chacar
ID: 36481536

Masquerade:I did what you said with direct X and the problem stopped. The game looks like crap but it doesn't freeze so i guess that's a plus
0
 
LVL 62

Expert Comment

by:☠ MASQ ☠
ID: 36546546
Now you've got DX fixed you should be able to reload graphics drivers and start playing with the settings to improve performance.
0

Featured Post

Save the day with this special offer from ATEN!

Save 30% on the CV211 using promo code EXPERTS30 now through April 30th. The ATEN CV211 connects a laptop directly to any server allowing you instant access to perform data maintenance and local operations, for quick troubleshooting, updating, service and repair.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

New Windows 7 Installations take days for Windows-Updates to show up and install. This can easily be fixed. I have finally decided to write an article because this seems to get asked several times a day lately. This Article and the Links apply to…
Microsoft will be releasing the Windows 10 Creators Update in just a matter of weeks. Are you prepared? Follow these steps to ensure everything goes smoothly and you don't lose valuable data on your PC.
This Micro Tutorial will teach you how to the overview of Microsoft Security Essentials. This is a free anti-virus software that guards your PC against viruses, spyware, worms, and other malicious software. This will be demonstrated using Windows…
The viewer will learn how to successfully create a multiboot device using the SARDU utility on Windows 7. Start the SARDU utility: Change the image directory to wherever you store your ISOs, this will prevent you from having 2 copies of an ISO wit…

687 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question