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IE8  Error 404 When doing a GOOGLE Search from this Site and Using the URL for Google

Posted on 2011-09-03
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Last Modified: 2012-05-12
My client is receiving a 404 Error when trying to access Google via the URL or performing a Google Search from another site, including this one.  Mozilla Firefox works just fine in accessing Google.  She CAN access "Gmail" from REFDESK drop down email list.  I eliminated temp files, temporary internet files, cookies, etc.
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Question by:Chaord49
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5 Comments
 
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Expert Comment

by:wantabe2
ID: 36479023
check the browser proxy settings. they are probably on
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Author Comment

by:Chaord49
ID: 36479028
Thanks!  I will check that when I go onsite in the next few days.  I will keep this posting current.
Make a great weekend!
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Assisted Solution

by:Chaord49
Chaord49 earned 0 total points
ID: 36479052
Proxy settings were not on.....  I checked the box, then unchecked it, rebooted... same issue.
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Accepted Solution

by:
Chaord49 earned 0 total points
ID: 36479131
I found the issue.... a trojan !!!!!  I found it accidentally, installing a different AV software.

Thanks for your suggestion and make a great weekend!
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Author Closing Comment

by:Chaord49
ID: 36501292
Again, I found the solution to this problem inadvertently.  Client had AVAST installed on her computer.  She was having THIS issue as well as blue screens.  The minidump file said that the blue screens were caused by a particular file in AVAST, and for me to uninstall and then re-install the program.  I was unable to download the free version since it was already installed, so I downloaded Security Essentials, uninstalled AVAST free, rebooted, and installed the Security Essentials which did a cursory quick scan upon installation.  That scan found the infection that was causing the Google problem.
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