Solved

Inspiron 1525 Vista stuck at Welcome screen

Posted on 2011-09-03
12
647 Views
Last Modified: 2012-05-12
My Inspiron 1525 Vista laptop is getting stuck at the Welcome screen after logging in.  I need help in solving/diagnosing the problem.  I have run the on-board repair utility without success.  Attempts to start in Safe Mode end up at the same place.
0
Comment
Question by:tjvetter
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 6
  • 6
12 Comments
 
LVL 92

Accepted Solution

by:
nobus earned 500 total points
ID: 36479716
did the repair run and finish correct?  no messages?
it was this you ran :   http://www.bleepingcomputer.com/tutorials/tutorial148.html      repair Vista
0
 

Author Comment

by:tjvetter
ID: 36480219
Thanks.  No, I can't find the CD that came with the machine.  I ran a repair selected on startup after pressing F12.

I have now run chkdsk /r  /f  multiple times from UBCD disk.  Still getting errors.
0
 

Author Comment

by:tjvetter
ID: 36480254
chkdsk /f reports repeatedly in stage 2:  "Deleting index entry recdisc.exe.mui in index $130 of file 1908," and ""Deleting index entry WSDMon.dll.mui in index $130 of file 1908."

0
Business Impact of IT Communications

What are the business impacts of how well businesses communicate during an IT incident? Targeting, speed, and transparency all matter. Find out more in this infographic.

 
LVL 92

Expert Comment

by:nobus
ID: 36480264
i fear you'll need the cd..
you  can find them here :  http://systemdiscs.com/
0
 

Author Comment

by:tjvetter
ID: 36480267
chkdsk /f reports repeatedly in stage 2:  "Deleting index entry recdisc.exe.mui in index $130 of file 1908," and ""Deleting index entry WSDMon.dll.mui in index $130 of file 1908."

0
 
LVL 92

Expert Comment

by:nobus
ID: 36480281
i fear you'll need the cd..
you  can find them here :  http://systemdiscs.com/
0
 

Author Comment

by:tjvetter
ID: 36480626
Hey Nobus -- I think I did access the Vista recovery tools and that they are stored on an image in the D: drive installed by Dell.  Anyways, I think the chkdsk from UBCD fixed whatever was wrong on the system files or hdd.  Thanks for your earnest attention to this problem, as always.
0
 
LVL 92

Expert Comment

by:nobus
ID: 36480839
>>  chkdsk from UBCD fixed whatever was wrong on the system files or hdd  <<  i do hope so for you, but i fear it won't be the case, since you posted : "I have now run chkdsk /r  /f  multiple times from UBCD disk.  Still getting errors"

in a case when i suspect the disk, here's what i do :
-run a disk diag (like from UBCD) to know it's status (long test for surface scan)
-if that is ok, you can run chkdsk, but if it continues to report errors, i would also run hddregenerator : http://www.dposoft.net/hdd.html      
-if the disk is not suspect, a system restore to an earlier date can help also
0
 

Author Comment

by:tjvetter
ID: 36481066
Thanks.
0
 
LVL 92

Expert Comment

by:nobus
ID: 36482542
and of course -if you keep having errors, you can :
do a fresh install, or replace the disk
0
 

Author Comment

by:tjvetter
ID: 36483430
I ran Seatools for DOS on the Seagate drive in the Inspiron.  It found some errors and offered to repaiir.  I elected to allow it to do so.  Afterwards, I ran it again with the "long" test and it passed.  I will run the Windows disk check utility to see how it fares.  I will also start backing up the drive.
0
 
LVL 92

Expert Comment

by:nobus
ID: 36483471
good idea, and tx for feedback
0

Featured Post

Why You Need a DevOps Toolchain

IT needs to deliver services with more agility and velocity. IT must roll out application features and innovations faster to keep up with customer demands, which is where a DevOps toolchain steps in. View the infographic to see why you need a DevOps toolchain.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
New battery will not charge 100% 8 78
Windows 10 cellular connection not visible after sleep 12 103
Cant Extend Laptop screen 6 87
Group Policy - Setting deafult Home Page 3 57
As hardware bugs go, this is a strange one! I upgraded a laptop in December 2011 with a 512GB Crucial m4 2.5-inch/9.5mm SATA Solid State Drive (SSD), Crucial part number CT512M4SSD2: http://www.crucial.com/store/partspecs.aspx?IMODULE=CT512M4SSD2 …
Or at least that’s the word according to a new blog from Tech Target on AWS’s new Managed Services (MS) offering. According to the blog, AWS is launching their AWS MS program to expedite the adoption of cloud by Fortune 1000 and Global 2000 companie…
The Task Scheduler is a powerful tool that is built into Windows. It allows you to schedule tasks (actions) on a recurring basis, such as hourly, daily, weekly, monthly, at log on, at startup, on idle, etc. This video Micro Tutorial is a brief intro…
Finding and deleting duplicate (picture) files can be a time consuming task. My wife and I, our three kids and their families all share one dilemma: Managing our pictures. Between desktops, laptops, phones, tablets, and cameras; over the last decade…

740 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question