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Inspiron 1525 Vista stuck at Welcome screen

Posted on 2011-09-03
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Last Modified: 2012-05-12
My Inspiron 1525 Vista laptop is getting stuck at the Welcome screen after logging in.  I need help in solving/diagnosing the problem.  I have run the on-board repair utility without success.  Attempts to start in Safe Mode end up at the same place.
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Question by:tjvetter
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nobus earned 500 total points
ID: 36479716
did the repair run and finish correct?  no messages?
it was this you ran :   http://www.bleepingcomputer.com/tutorials/tutorial148.html      repair Vista
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Author Comment

by:tjvetter
ID: 36480219
Thanks.  No, I can't find the CD that came with the machine.  I ran a repair selected on startup after pressing F12.

I have now run chkdsk /r  /f  multiple times from UBCD disk.  Still getting errors.
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Author Comment

by:tjvetter
ID: 36480254
chkdsk /f reports repeatedly in stage 2:  "Deleting index entry recdisc.exe.mui in index $130 of file 1908," and ""Deleting index entry WSDMon.dll.mui in index $130 of file 1908."

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by:nobus
ID: 36480264
i fear you'll need the cd..
you  can find them here :  http://systemdiscs.com/
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Author Comment

by:tjvetter
ID: 36480267
chkdsk /f reports repeatedly in stage 2:  "Deleting index entry recdisc.exe.mui in index $130 of file 1908," and ""Deleting index entry WSDMon.dll.mui in index $130 of file 1908."

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LVL 92

Expert Comment

by:nobus
ID: 36480281
i fear you'll need the cd..
you  can find them here :  http://systemdiscs.com/
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Author Comment

by:tjvetter
ID: 36480626
Hey Nobus -- I think I did access the Vista recovery tools and that they are stored on an image in the D: drive installed by Dell.  Anyways, I think the chkdsk from UBCD fixed whatever was wrong on the system files or hdd.  Thanks for your earnest attention to this problem, as always.
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by:nobus
ID: 36480839
>>  chkdsk from UBCD fixed whatever was wrong on the system files or hdd  <<  i do hope so for you, but i fear it won't be the case, since you posted : "I have now run chkdsk /r  /f  multiple times from UBCD disk.  Still getting errors"

in a case when i suspect the disk, here's what i do :
-run a disk diag (like from UBCD) to know it's status (long test for surface scan)
-if that is ok, you can run chkdsk, but if it continues to report errors, i would also run hddregenerator : http://www.dposoft.net/hdd.html      
-if the disk is not suspect, a system restore to an earlier date can help also
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by:tjvetter
ID: 36481066
Thanks.
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by:nobus
ID: 36482542
and of course -if you keep having errors, you can :
do a fresh install, or replace the disk
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Author Comment

by:tjvetter
ID: 36483430
I ran Seatools for DOS on the Seagate drive in the Inspiron.  It found some errors and offered to repaiir.  I elected to allow it to do so.  Afterwards, I ran it again with the "long" test and it passed.  I will run the Windows disk check utility to see how it fares.  I will also start backing up the drive.
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Expert Comment

by:nobus
ID: 36483471
good idea, and tx for feedback
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