Solved

Inspiron 1525 Vista stuck at Welcome screen

Posted on 2011-09-03
12
642 Views
Last Modified: 2012-05-12
My Inspiron 1525 Vista laptop is getting stuck at the Welcome screen after logging in.  I need help in solving/diagnosing the problem.  I have run the on-board repair utility without success.  Attempts to start in Safe Mode end up at the same place.
0
Comment
Question by:tjvetter
  • 6
  • 6
12 Comments
 
LVL 91

Accepted Solution

by:
nobus earned 500 total points
ID: 36479716
did the repair run and finish correct?  no messages?
it was this you ran :   http://www.bleepingcomputer.com/tutorials/tutorial148.html      repair Vista
0
 

Author Comment

by:tjvetter
ID: 36480219
Thanks.  No, I can't find the CD that came with the machine.  I ran a repair selected on startup after pressing F12.

I have now run chkdsk /r  /f  multiple times from UBCD disk.  Still getting errors.
0
 

Author Comment

by:tjvetter
ID: 36480254
chkdsk /f reports repeatedly in stage 2:  "Deleting index entry recdisc.exe.mui in index $130 of file 1908," and ""Deleting index entry WSDMon.dll.mui in index $130 of file 1908."

0
 
LVL 91

Expert Comment

by:nobus
ID: 36480264
i fear you'll need the cd..
you  can find them here :  http://systemdiscs.com/
0
 

Author Comment

by:tjvetter
ID: 36480267
chkdsk /f reports repeatedly in stage 2:  "Deleting index entry recdisc.exe.mui in index $130 of file 1908," and ""Deleting index entry WSDMon.dll.mui in index $130 of file 1908."

0
 
LVL 91

Expert Comment

by:nobus
ID: 36480281
i fear you'll need the cd..
you  can find them here :  http://systemdiscs.com/
0
How your wiki can always stay up-to-date

Quip doubles as a “living” wiki and a project management tool that evolves with your organization. As you finish projects in Quip, the work remains, easily accessible to all team members, new and old.
- Increase transparency
- Onboard new hires faster
- Access from mobile/offline

 

Author Comment

by:tjvetter
ID: 36480626
Hey Nobus -- I think I did access the Vista recovery tools and that they are stored on an image in the D: drive installed by Dell.  Anyways, I think the chkdsk from UBCD fixed whatever was wrong on the system files or hdd.  Thanks for your earnest attention to this problem, as always.
0
 
LVL 91

Expert Comment

by:nobus
ID: 36480839
>>  chkdsk from UBCD fixed whatever was wrong on the system files or hdd  <<  i do hope so for you, but i fear it won't be the case, since you posted : "I have now run chkdsk /r  /f  multiple times from UBCD disk.  Still getting errors"

in a case when i suspect the disk, here's what i do :
-run a disk diag (like from UBCD) to know it's status (long test for surface scan)
-if that is ok, you can run chkdsk, but if it continues to report errors, i would also run hddregenerator : http://www.dposoft.net/hdd.html      
-if the disk is not suspect, a system restore to an earlier date can help also
0
 

Author Comment

by:tjvetter
ID: 36481066
Thanks.
0
 
LVL 91

Expert Comment

by:nobus
ID: 36482542
and of course -if you keep having errors, you can :
do a fresh install, or replace the disk
0
 

Author Comment

by:tjvetter
ID: 36483430
I ran Seatools for DOS on the Seagate drive in the Inspiron.  It found some errors and offered to repaiir.  I elected to allow it to do so.  Afterwards, I ran it again with the "long" test and it passed.  I will run the Windows disk check utility to see how it fares.  I will also start backing up the drive.
0
 
LVL 91

Expert Comment

by:nobus
ID: 36483471
good idea, and tx for feedback
0

Featured Post

How your wiki can always stay up-to-date

Quip doubles as a “living” wiki and a project management tool that evolves with your organization. As you finish projects in Quip, the work remains, easily accessible to all team members, new and old.
- Increase transparency
- Onboard new hires faster
- Access from mobile/offline

Join & Write a Comment

I recently purchased an HP EliteBook 2540p notebook/laptop. It has two video ports on it – VGA and DisplayPort. HP offers an optional docking station for the 2540p that also has both a VGA port and a DisplayPort. There are numerous online reports do…
Sometimes a user will call me frantically, explaining that something has gone wrong and they have tried everything (read - they have messed it up more and now need someone to clean up) and it still does no good, can I help them?!  Usually the standa…
The Task Scheduler is a powerful tool that is built into Windows. It allows you to schedule tasks (actions) on a recurring basis, such as hourly, daily, weekly, monthly, at log on, at startup, on idle, etc. This video Micro Tutorial is a brief intro…
This video shows how to remove a single email address from the Outlook 2010 Auto Suggestion memory. NOTE: For Outlook 2016 and 2013 perform the exact same steps. Open a new email: Click the New email button in Outlook. Start typing the address: …

743 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

9 Experts available now in Live!

Get 1:1 Help Now