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syssolutFlag for United States of America

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CD/DVD player will not work

I have a tower running Win 7 and CD/DVD player comes up in Device manager with a yellow exclamation.   I downloaded the latest driver from the manufacturer but that didn't help.  It will not show up in My Computer or Explore.   I replaced it with a new DVD/CD player and it did the same thing.   I connect an external dvd drive via USB abnd it does the same thing.  I switched the SATA connections with the hard drive and it still does the same thing.   Any ideas why this is happening and how to resolve it?
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Dr. Klahn

Perhaps CD/DVD drives have been disabled in the registry, or by group policy.  See this Microsoft article that deals with the subject.

The following registry key is used to disable CD/DVD drives:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\cdrom\Start

The following values are valid in the above key:

BOOT_START = 0
SYSTEM_START = 1
AUTO_START = 2
DEMAND_START = 3
DISABLED = 4
In device manager from the menu select show hidden devices. Is there anything else in the device manager that shows errors?
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Jim-R
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i would test if it boots from a cd and dvd (like xp and win7 install cd) that ensures the hardware is fine
in case you don't have bootable cd  :
http://www.ubcd4win.com/                              ubcd  Win
ftp://ftp.kernel.org/pub/dist/knoppix/KNOPPIX_V6.4.4CD-2011-01-30-EN.iso  Knoppix      
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ASKER

No nothing in device manager has any errors.

I am going to try your suggestions today
note that booting from it means it can READ the media, not write...
the real test is by replacing it, or testing it on another PC
As soon as I went through these steps, the CD/DVD ROm showed in my computer and I was able to install software via the drive.   Thanks