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Changing the CUCM outside line access code from 9 to 8.

Posted on 2011-09-04
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Last Modified: 2012-05-12
We have a CUCM running version 7.1 and we currently have to dial 9 to get an outside line.  We have had many misdialings of 911 due to people fat fingering a number.  I want to change the number people use to access an outside line from the standard 9 and have them use 8 instead. I have changed all my route patterns to show 8 and made sure the Provide outside dial tone was checked.  When I dial 8, I don't get the outside dialtone until I dial the next number.  The call still goes through but I want the dialtone to happen after pressing 8.  Any assistance with this would be apprecaited.  Thanks.
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Question by:hackman122
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Accepted Solution

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José Méndez earned 500 total points
ID: 36483794
Go to Call Routing menu > Routeplan Report find all numbers beginning with 8. You will see why the system can't provide dial tone by showing overlapping patterns.
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Author Comment

by:hackman122
ID: 36577602
Thanks for the guidance.  Found the issue and deleted the directory number.  Also discovered that unmanaged gateways/routers that have dial-patterns configured must also be changed.  Appreciate the help.
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Author Closing Comment

by:hackman122
ID: 36577608
In addition to looking for dialing patterns that conflict, configuration changes also needed to be made on the router/gateway dial-patterns.  CM is handing them numbers and the router is looking for certain numbers.
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