Solved

Changing the CUCM outside line access code from 9 to 8.

Posted on 2011-09-04
3
960 Views
Last Modified: 2012-05-12
We have a CUCM running version 7.1 and we currently have to dial 9 to get an outside line.  We have had many misdialings of 911 due to people fat fingering a number.  I want to change the number people use to access an outside line from the standard 9 and have them use 8 instead. I have changed all my route patterns to show 8 and made sure the Provide outside dial tone was checked.  When I dial 8, I don't get the outside dialtone until I dial the next number.  The call still goes through but I want the dialtone to happen after pressing 8.  Any assistance with this would be apprecaited.  Thanks.
0
Comment
Question by:hackman122
  • 2
3 Comments
 
LVL 20

Accepted Solution

by:
José Méndez earned 500 total points
ID: 36483794
Go to Call Routing menu > Routeplan Report find all numbers beginning with 8. You will see why the system can't provide dial tone by showing overlapping patterns.
0
 

Author Comment

by:hackman122
ID: 36577602
Thanks for the guidance.  Found the issue and deleted the directory number.  Also discovered that unmanaged gateways/routers that have dial-patterns configured must also be changed.  Appreciate the help.
0
 

Author Closing Comment

by:hackman122
ID: 36577608
In addition to looking for dialing patterns that conflict, configuration changes also needed to be made on the router/gateway dial-patterns.  CM is handing them numbers and the router is looking for certain numbers.
0

Featured Post

Better Security Awareness With Threat Intelligence

See how one of the leading financial services organizations uses Recorded Future as part of a holistic threat intelligence program to promote security awareness and proactively and efficiently identify threats.

Join & Write a Comment

How To Create Custom / Distinctive Ring Tones on Polycom Phones Purpose and Overview When creating a custom ring tone, you have simple aspirations: to make your phone cooler than everyone else's. Perhaps you need a louder ringer. Perhaps you w…
Article by: user_n
How Sip Phone (User Agent) works and communicates with sip servers 1.  There is a sip server and a sip registrar.  The sip server and sip registrar can be one server or two different servers. The sip registrar is the server on which it is record…
When you create an app prototype with Adobe XD, you can insert system screens -- sharing or Control Center, for example -- with just a few clicks. This video shows you how. You can take the full course on Experts Exchange at http://bit.ly/XDcourse.
You have products, that come in variants and want to set different prices for them? Watch this micro tutorial that describes how to configure prices for Magento super attributes. Assigning simple products to configurable: We assigned simple products…

758 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

17 Experts available now in Live!

Get 1:1 Help Now