Solved

Outlook 2010 Compose Mail hides in the background (unable to compose and reply)

Posted on 2011-09-05
2
781 Views
Last Modified: 2012-05-12
Hi All,


I have a user that her Outlook 2010 is behaving strangely.  Whenever she clicks on compose "New Mail" or reply to existing email, the new mail window appears and but it stays in the background of outlook, regardless of how we launch it.   We can see the window is there by viewing it in the taskbar (we have windows 7 and with Auro-glass enable), but we just can't get to it.

I had done some searching and I had found a few suggestions, however, the only thing that worked so far is to lauch Outlook in Safemode.  Then we are able to compose/reply.  But starting outlook in safemode disable some features like "Preview Pane on startup", which isn't a permanent solution for my users.

Recommendation tried so-far:

1. Disable Add-ins one-by-one to see which cause the problem.  But all add-ins are disabled and problem persist.

2. Go to Registry key and make the "LoadBehavior" setting from "3" to "2"  (disable loading behaviors?)
HKey_Current_User\Software\Microsoft\Office\Outlook\Addins

3. Un-pin and then re-pin Outlook shortcut on taskbar and start menu

If anyone can shed some light, I will greatly appreciate it.  Thanks so much in advance
0
Comment
Question by:wingkchan
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
2 Comments
 
LVL 7

Accepted Solution

by:
shahzamm earned 500 total points
ID: 36483335
check in graphics settings might she has dual monitor configured. the new mail window is opened in that. just disable that monitor
0
 
LVL 2

Author Closing Comment

by:wingkchan
ID: 36487423
Hi Shahzamm, I think you are right!!!  My user does have dual monitors, but she prefer to turn the main one on while keeping the second off.  How dumb of me for not checking on that!  Although I haven't get to go back to her PC and find out the truth, but I think that's 99% of the case.  Thank you!
0

Featured Post

Efficient way to get backups off site to Azure

This user guide provides instructions on how to deploy and configure both a StoneFly Scale Out NAS Enterprise Cloud Drive virtual machine and Veeam Cloud Connect in the Microsoft Azure Cloud.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Find out what you should include to make the best professional email signature for your organization.
This article will help to fix the below error for MS Exchange server 2010 I. Out Of office not working II. Certificate error "name on the security certificate is invalid or does not match the name of the site" III. Make Internal URLs and External…
To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…
CodeTwo Sync for iCloud (http://www.codetwo.com/sync-for-icloud?sts=6554) automatically synchronizes your Outlook 2016, 2013, 2010 or 2007 folders with iCloud folders available via iCloud Control Panel. This lets you automatically sync them with…

729 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question