Outlook 2010 Compose Mail hides in the background (unable to compose and reply)

wingkchan
wingkchan used Ask the Experts™
on
Hi All,


I have a user that her Outlook 2010 is behaving strangely.  Whenever she clicks on compose "New Mail" or reply to existing email, the new mail window appears and but it stays in the background of outlook, regardless of how we launch it.   We can see the window is there by viewing it in the taskbar (we have windows 7 and with Auro-glass enable), but we just can't get to it.

I had done some searching and I had found a few suggestions, however, the only thing that worked so far is to lauch Outlook in Safemode.  Then we are able to compose/reply.  But starting outlook in safemode disable some features like "Preview Pane on startup", which isn't a permanent solution for my users.

Recommendation tried so-far:

1. Disable Add-ins one-by-one to see which cause the problem.  But all add-ins are disabled and problem persist.

2. Go to Registry key and make the "LoadBehavior" setting from "3" to "2"  (disable loading behaviors?)
HKey_Current_User\Software\Microsoft\Office\Outlook\Addins

3. Un-pin and then re-pin Outlook shortcut on taskbar and start menu

If anyone can shed some light, I will greatly appreciate it.  Thanks so much in advance
Comment
Watch Question

Do more with

Expert Office
EXPERT OFFICE® is a registered trademark of EXPERTS EXCHANGE®
Commented:
check in graphics settings might she has dual monitor configured. the new mail window is opened in that. just disable that monitor

Author

Commented:
Hi Shahzamm, I think you are right!!!  My user does have dual monitors, but she prefer to turn the main one on while keeping the second off.  How dumb of me for not checking on that!  Although I haven't get to go back to her PC and find out the truth, but I think that's 99% of the case.  Thank you!

Do more with

Expert Office
Submit tech questions to Ask the Experts™ at any time to receive solutions, advice, and new ideas from leading industry professionals.

Start 7-Day Free Trial