Solved

Outlook 2010 Compose Mail hides in the background (unable to compose and reply)

Posted on 2011-09-05
2
767 Views
Last Modified: 2012-05-12
Hi All,


I have a user that her Outlook 2010 is behaving strangely.  Whenever she clicks on compose "New Mail" or reply to existing email, the new mail window appears and but it stays in the background of outlook, regardless of how we launch it.   We can see the window is there by viewing it in the taskbar (we have windows 7 and with Auro-glass enable), but we just can't get to it.

I had done some searching and I had found a few suggestions, however, the only thing that worked so far is to lauch Outlook in Safemode.  Then we are able to compose/reply.  But starting outlook in safemode disable some features like "Preview Pane on startup", which isn't a permanent solution for my users.

Recommendation tried so-far:

1. Disable Add-ins one-by-one to see which cause the problem.  But all add-ins are disabled and problem persist.

2. Go to Registry key and make the "LoadBehavior" setting from "3" to "2"  (disable loading behaviors?)
HKey_Current_User\Software\Microsoft\Office\Outlook\Addins

3. Un-pin and then re-pin Outlook shortcut on taskbar and start menu

If anyone can shed some light, I will greatly appreciate it.  Thanks so much in advance
0
Comment
Question by:wingkchan
2 Comments
 
LVL 7

Accepted Solution

by:
shahzamm earned 500 total points
ID: 36483335
check in graphics settings might she has dual monitor configured. the new mail window is opened in that. just disable that monitor
0
 
LVL 2

Author Closing Comment

by:wingkchan
ID: 36487423
Hi Shahzamm, I think you are right!!!  My user does have dual monitors, but she prefer to turn the main one on while keeping the second off.  How dumb of me for not checking on that!  Although I haven't get to go back to her PC and find out the truth, but I think that's 99% of the case.  Thank you!
0

Featured Post

How to run any project with ease

Manage projects of all sizes how you want. Great for personal to-do lists, project milestones, team priorities and launch plans.
- Combine task lists, docs, spreadsheets, and chat in one
- View and edit from mobile/offline
- Cut down on emails

Join & Write a Comment

Create high volume marketing opportunities using email signatures with these top 10 DOs and DON'Ts of email signature marketing.
If you don't know how to downgrade, my instructions below should be helpful.
This Experts Exchange video Micro Tutorial shows how to tell Microsoft Office that a word is NOT spelled correctly. Microsoft Office has a built-in, main dictionary that is shared by Office apps, including Excel, Outlook, PowerPoint, and Word. When …
This video shows how to remove a single email address from the Outlook 2010 Auto Suggestion memory. NOTE: For Outlook 2016 and 2013 perform the exact same steps. Open a new email: Click the New email button in Outlook. Start typing the address: …

757 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

17 Experts available now in Live!

Get 1:1 Help Now