Outlook 2010 Compose Mail hides in the background (unable to compose and reply)

Posted on 2011-09-05
Medium Priority
Last Modified: 2012-05-12
Hi All,

I have a user that her Outlook 2010 is behaving strangely.  Whenever she clicks on compose "New Mail" or reply to existing email, the new mail window appears and but it stays in the background of outlook, regardless of how we launch it.   We can see the window is there by viewing it in the taskbar (we have windows 7 and with Auro-glass enable), but we just can't get to it.

I had done some searching and I had found a few suggestions, however, the only thing that worked so far is to lauch Outlook in Safemode.  Then we are able to compose/reply.  But starting outlook in safemode disable some features like "Preview Pane on startup", which isn't a permanent solution for my users.

Recommendation tried so-far:

1. Disable Add-ins one-by-one to see which cause the problem.  But all add-ins are disabled and problem persist.

2. Go to Registry key and make the "LoadBehavior" setting from "3" to "2"  (disable loading behaviors?)

3. Un-pin and then re-pin Outlook shortcut on taskbar and start menu

If anyone can shed some light, I will greatly appreciate it.  Thanks so much in advance
Question by:wingkchan

Accepted Solution

shahzamm earned 2000 total points
ID: 36483335
check in graphics settings might she has dual monitor configured. the new mail window is opened in that. just disable that monitor

Author Closing Comment

ID: 36487423
Hi Shahzamm, I think you are right!!!  My user does have dual monitors, but she prefer to turn the main one on while keeping the second off.  How dumb of me for not checking on that!  Although I haven't get to go back to her PC and find out the truth, but I think that's 99% of the case.  Thank you!

Featured Post

Free Tool: IP Lookup

Get more info about an IP address or domain name, such as organization, abuse contacts and geolocation.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

Join & Write a Comment

As a Microsoft Exchange user, you must have known the importance of an Offline storage table (OST) file. It is nothing new for an Outlook user to be dependent on a .ost file during a server break down or a problematic Internet connection. In such a…
Often, the users face difficulty in accessing Outlook 2016 PST files on Windows 10 computer. One of the reasons behind it is the improper functioning of MS Outlook when the user tries to open it. MS Outlook suddenly stops working, or it will not op…
Whether it be Exchange Server Crash Issues, Dirty Shutdown Errors or Failed to mount error, Stellar Phoenix Mailbox Exchange Recovery has always got your back. With the help of its easy to understand user interface and 3 simple steps recovery proced…
Is your OST file inaccessible, Need to transfer OST file from one computer to another? Want to convert OST file to PST? If the answer to any of the above question is yes, then look no further. With the help of Stellar OST to PST Converter, you can e…

600 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question