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Windows Search failing to index Outlook 2010 mailbox

Posted on 2011-09-05
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Last Modified: 2012-05-12
Hi there,

I have a colleague running Win XP/Outlook 2010 with an Exchange mailbox that is being indexed using the Windows Search tool. Randomly Windows Search stopped indexing new items for the mailbox, so I rebuilt the index and it was OK for a little while, then it stopped indexing again, I then tried restoring defaults and reinstalling Windows Search both with no luck.

As a last resort I tried bringing the mail profile down to a new machine and left it over the weekend with 'Index Now' selected, the mailbox stopped indexing at some point and I still have an incomplete index.

This leads me to believe that there must be something corrupt on the mailbox it's self, but I'm not sure where to go from here..

Over to you guys..

Many thanks.
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Question by:Roger Adams
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Expert Comment

by:shahzamm
ID: 36483341
make sure cache mode is enabled in outlook & recreat .OST file by simply deleting old one. Outlook will create new when reopened
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Author Comment

by:Roger Adams
ID: 36483364
But if the mailbox is not indexing fully on two separate machines, surely it is corrupt on the server side?

Or am I misunderstanding?

Many thanks.
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LVL 7

Expert Comment

by:shahzamm
ID: 36483386
indexing works locally only. most probably you are not using exchange cache mode. enable that then recreate index
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Author Comment

by:Roger Adams
ID: 36483487
I understand that the indexing only works locally, but it's interesting how the index fails to complete successfully on two different machines.

In response, yes Cached Exchange mode is selected in Account Settings.
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shahzamm earned 500 total points
ID: 36483503
it could be coincd but, indexing has nothing to do with mailbox in server. it index only items in OST. OST is created in cache mode only.
it could be that OST is not properly created by outlook, due to some connectiivty or mailbox sync issues which is causig the index to stop.

try indexing only mailbox or only other files except mailbox, see if it completes
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