troubleshooting Question

BSOD - Win32k.sys

Avatar of unrealone1
unrealone1Flag for United Kingdom of Great Britain and Northern Ireland asked on
Windows 7
19 Comments1 Solution2082 ViewsLast Modified:
PC bluescreens every boot, giving win32k.sys error.
Unable to boot into windows normally or in safe mode.
We've come across this problem before on this pc, but we just reinstalled windows.
Is it possibly caused by the sims 3/ sims 3 Generations expansion pack.

The pc is a HP Pavilion slimline s5000, running windows 7 with 4GB of RAM

Picture of bluescreen attached below

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