• Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 1958
  • Last Modified:

BSOD - Win32k.sys

PC bluescreens every boot, giving win32k.sys error.
Unable to boot into windows normally or in safe mode.
We've come across this problem before on this pc, but we just reinstalled windows.
Is it possibly caused by the sims 3/ sims 3 Generations expansion pack.

The pc is a HP Pavilion slimline s5000, running windows 7 with 4GB of RAM

Picture of bluescreen attached below

BSODWin32k-sys.jpg
0
unrealone1
Asked:
unrealone1
  • 6
  • 5
  • 4
  • +1
1 Solution
 
bright12Commented:
I don't think that the Sim3 has any part of this. Did you check the memory for any errors? And did you check the HDD for any errors?

Also make sure that all the dust is removed from the heatsink of the CPU, fan of the CPU and from the power supply.

This to make sure that the dust is not the problem.
0
 
unrealone1Author Commented:
We ran the HP diagnostic software and it didn't report any hardware errors

The unit is dust free
0
 
bright12Commented:
You can use the Ultimate Boot CD for Windows and boot from the CD. Then run MEMTEST X86 to test the memory, let it loop for a minimum of 3. This program tests the memory differently then the HP Diagnostic software. If this test is successful you can use the Ultimate for Windows for testing the hard disk.

I'm thinking that either the memory is not good or the hard disk is reaching it's end of life.
0
Cloud Class® Course: Amazon Web Services - Basic

Are you thinking about creating an Amazon Web Services account for your business? Not sure where to start? In this course you’ll get an overview of the history of AWS and take a tour of their user interface.

 
unrealone1Author Commented:
This machine is less than a year old
0
 
bright12Commented:
I had a new PC and when I start the PC after 3 till 4 Hours the PC was resetting it self. Send it back for repair and they found that the memory was faulty.

I recommend to check the memory with the Ultimate Boot CD for Windows.
0
 
ded9Commented:
Boot from windows 7 disc...go to windows\minidump...copy the minidump folder to a flash drive and upload it on EE for analysis.


Ded9
0
 
nobusCommented:
you can copy the dump with UBCD4Windows also; post it here
0
 
unrealone1Author Commented:
This is the most recent dump off the machine.
062011-15553-01.dmp
0
 
ded9Commented:
Crash dmp points to igdkmd64.sys...this is a graphics driver.

You can search your computer for this driver...rename it to igdkmd64.old and boot.

Installing the updated graphics driver will resolve your issue.

If you are using windows 7 32 bit o.s then you have installed a 64bit driver....you need to install 32 bit driver.




Ded9
0
 
ded9Commented:
The crash is not caused by the game ....the problem lies with the graphics driver..install updated graphics driver.


Ded9
0
 
nobusCommented:
for renaming the driver, you can do that from a live cd, or use the install cd
http://www.ubcd4win.com/      
0
 
unrealone1Author Commented:
Hi, we were not able to locate the file, in the windows system32 folder, We have scanned the RAM using a memory test using hirens CD
0
 
bright12Commented:
Did you removed/uninstalled the graphic driver? And installed then the latest graphic driver?

Did the memory test shows any failure? And what about the hard disk?
0
 
nobusCommented:
win32k.sys should be in c:\windows\system32
0
 
ded9Commented:
Boot the computer in low res mode by tapping F8 and then monitor the computer. ...problem might be with the graphcis card hardware or driver.

Install updated driver.



Ded9
0
 
nobusCommented:
you can extract it from cd, or might find it in an other location also -if you like
0
 
unrealone1Author Commented:
Worked
0
 
nobusCommented:
what worked??
0
 
unrealone1Author Commented:
We phoned HP to get a replacement unit and they informed us that we couldn't get a replacement unit and that we should back up the data and use the recovery partition to put windows back on the machine
0
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

Join & Write a Comment

Featured Post

Cloud Class® Course: Microsoft Azure 2017

Azure has a changed a lot since it was originally introduce by adding new services and features. Do you know everything you need to about Azure? This course will teach you about the Azure App Service, monitoring and application insights, DevOps, and Team Services.

  • 6
  • 5
  • 4
  • +1
Tackle projects and never again get stuck behind a technical roadblock.
Join Now