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HTML Problems with Outlook
Hi,
I have had a problem with a couple of users receiving emails that are sent in html, in plain text.
I have tried all the settings that i can think of and now i am running out of things to try.
the main thing that gets me with this one, is the following scenario:
User sends an HTML email to his team (one email, multiple recipients) it arrives in each box in plain text
user sends the same email, one at a time to the same people, all received in HTML.
As i say, i have checked all of the settings that i can think of, and now i'm at a loss.
Mail client is outlook 2007
Mail server is kerio
Mail account type is POP3
Thanks in advance
Rob
I have had a problem with a couple of users receiving emails that are sent in html, in plain text.
I have tried all the settings that i can think of and now i am running out of things to try.
the main thing that gets me with this one, is the following scenario:
User sends an HTML email to his team (one email, multiple recipients) it arrives in each box in plain text
user sends the same email, one at a time to the same people, all received in HTML.
As i say, i have checked all of the settings that i can think of, and now i'm at a loss.
Mail client is outlook 2007
Mail server is kerio
Mail account type is POP3
Thanks in advance
Rob
Tony Giangreco
In outlook on the problem Pc, go to tools, options, mail format. Pain text is probably selected. Change that to HTML and it should work properly.
ASKER
Hi TG-TIS,
I have already tried that.
I have also done default mail format, and set that to HTML
Can you think of anything else?
I have already tried that.
I have also done default mail format, and set that to HTML
Can you think of anything else?
ASKER
Hi,
Has anyone got any other points they can raise on this issue?
Has anyone got any other points they can raise on this issue?
When I have seen this before, sometimes a repair would fix it, sometime a reinstall of Outlook was required.
Could be the antivurs software running a scan
what level of security is set in the email client?
Try lowering it as well and stop the AV scanning emails
Could be digital signatures
check this one first
Trust Center Centralizes Security Settings (Outlook 2007)
http://www.living-with-outlook.com/trust-center.html
and then extract>
You can set up Microsoft Outlook to attach a digital signature to every message you send, if you want. Just choose Tools --> Trust Center, choose the E-mail Security tab, and then click Add Digital Signature to Outgoing Messages.
source
http://www.dummies.com/how-to/content/enabling-security-features-in-outlook-2007.html
what level of security is set in the email client?
Try lowering it as well and stop the AV scanning emails
Could be digital signatures
check this one first
Trust Center Centralizes Security Settings (Outlook 2007)
http://www.living-with-outlook.com/trust-center.html
and then extract>
You can set up Microsoft Outlook to attach a digital signature to every message you send, if you want. Just choose Tools --> Trust Center, choose the E-mail Security tab, and then click Add Digital Signature to Outgoing Messages.
source
http://www.dummies.com/how-to/content/enabling-security-features-in-outlook-2007.html
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ASKER
I figured out the answer without help from EE