Solved

HTML Problems with Outlook

Posted on 2011-09-05
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Last Modified: 2012-05-12
Hi,

I have had a problem with a couple of users receiving emails that are sent in html, in plain text.

I have tried all the settings that i can think of and now i am running out of things to try.

the main thing that gets me with this one, is the following scenario:

User sends an HTML email to his team (one email, multiple recipients) it arrives in each box in plain text

user sends the same email, one at a time to the same people, all received in HTML.

As i say, i have checked all of the settings that i can think of, and now i'm at a loss.

Mail client is outlook 2007
Mail server is kerio
Mail account type is POP3

Thanks in advance

Rob
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Comment
Question by:Evolution-Recruitment
9 Comments
 
LVL 25

Expert Comment

by:Tony Giangreco
ID: 36484338
In outlook on the problem Pc, go to tools, options, mail format. Pain text is probably selected. Change that to HTML and it should work properly.
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Author Comment

by:Evolution-Recruitment
ID: 36484640
Hi TG-TIS,

I have already tried that.

I have also done default mail format, and set that to HTML

Can you think of anything else?
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Author Comment

by:Evolution-Recruitment
ID: 36501514
Hi,

Has anyone got any other points they can raise on this issue?
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LVL 22

Expert Comment

by:Rick Hobbs
ID: 36507796
When I have seen this before, sometimes a repair would fix it, sometime a reinstall of Outlook was required.
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LVL 70

Expert Comment

by:Merete
ID: 36508756
Could be the antivurs software running a scan
what level of security is set in the email client?
Try lowering it as well and stop the AV scanning emails
Could be digital signatures
check this one first
Trust Center Centralizes Security Settings (Outlook 2007)
http://www.living-with-outlook.com/trust-center.html
and then extract>
You can set up Microsoft Outlook to attach a digital signature to every message you send, if you want. Just choose Tools --> Trust Center, choose the E-mail Security tab, and then click Add Digital Signature to Outgoing Messages.
source
http://www.dummies.com/how-to/content/enabling-security-features-in-outlook-2007.html
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Accepted Solution

by:
Evolution-Recruitment earned 0 total points
ID: 36511885
Hi Guys,

Just to let you know that i have solved the problem.

The problem was down to the contacts list (there is an option for send format in there).

The contacts were first created in outlook 2000 and then the newer ones were renamed copies of the older ones.

I replaced the contacts and then edited the NK2 (nickname) file to remove any reference to the origional contacts.

This solved the problem

Regards

Rob
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Author Closing Comment

by:Evolution-Recruitment
ID: 36534733
I figured out the answer without help from EE
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