On our corporate network we secure/asset mark all workstation cases with a permenant white ink and then create a computer object in active directory based on that number e.g ws325
Normally when a user rings up and wants remote assistance we ask for the machine number so we can remote in.
Problem is some of the 'permenant' ink has faded!
We used to be on XP before windows 7 and if the ink had faded we asked users to pretend to change their password and use the drop down to tell us the machine number but on windows 7 this doens't work.
I now use computer management on our domain controller or RSAT on my PC but my problem is Computer managent console has become painfuly slow when you go into shared folders and sessions and only resolves IP's unless you click the + icon by the side of services and applications (weird fix posted on here in another thread!) BUT that makes it even slower!
users don't have teh properties from my computer either so can anyone reccomend a quick easy way to request computer number from a user without having databases and asset registers or active directory open all the time?