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Office 2007 on Terminal Server 2008 R2 crashing with event ID 1000?

Posted on 2011-09-05
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Last Modified: 2012-05-12
Hi
When remote users are accessing the Terminal Server, Word and Excel crash for apparent reason.
This creates an Event Log ID: 1000 Application Error

WINWORD
Faulting application name: WINWORD.EXE, version: 12.0.6545.5000, time stamp: 0x4c653e57
Faulting module name: FunDisc.dll, version: 6.1.7600.16385, time stamp: 0x4a5bd9ff
Exception code: 0xc0000005
Fault offset: 0x00001f1e
Faulting process id: 0x210c
Faulting application start time: 0x01cc6bba6f4b1f7b
Faulting application path: C:\Program Files (x86)\Microsoft Office\Office12\WINWORD.EXE
Faulting module path: C:\Windows\SysWOW64\FunDisc.dll
Report Id: 65dec833-d7ae-11e0-886d-a4badb3eb5b3

EXCEL
Faulting application name: EXCEL.EXE, version: 12.0.6557.5000, time stamp: 0x4da3be27
Faulting module name: dtsh.dll, version: 6.1.7600.16385, time stamp: 0x4a5bc8ec
Exception code: 0xc0000005
Fault offset: 0x00001f62
Faulting process id: 0x19a8
Faulting application start time: 0x01cc6bbb2560f9cd
Faulting application path: C:\Program Files (x86)\Microsoft Office\Office12\EXCEL.EXE
Faulting module path: C:\Windows\system32\dtsh.dll
Report Id: 005bdf3e-d7af-11e0-886d-a4badb3eb5b3

Environment
Terminal Services on Server 2008 R2 with SP1 and updates
connecting to SBS 2008 with SP1 and updates
Uses Access 2010 Runtine installed for Access 2010 database which is on the SBS server.

Approx 25 users and cannot currently pin it down to a particular user.

We have re-installed MSO2007, repaired MSO2007, and run Office Diag.
What else can we try?

Thanks, AT

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Question by:Admin_Tech
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13 Comments
 
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Accepted Solution

by:
Tony1044 earned 500 total points
ID: 36484393
Did you run through the customisation wizard first?

Launch setup with the /a switch.

Then it'll remove things like the install on first run.

Otherwise, did you patch it to the latest SP and patch levels for Office?
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Author Comment

by:Admin_Tech
ID: 36484692
Hi Tony

Did you run through the customisation wizard first?
> Yes, I installed using Custom Install.

Launch setup with the /a switch.
> Dont understand this, do you mean to install on Command Pronpt?

Then it'll remove things like the install on first run.
> Please explain the /a switch installation - thanks??

Otherwise, did you patch it to the latest SP and patch levels for Office?
> Just checked and checked - No hidden updates.
I have 3 to install just now: 2 .NET Framwork and 1 x Silverlight.

I am also getting Warning: User Profile Service Event ID: 1530:-

Windows detected your registry file is still in use by other applications or services. The file will be unloaded now. The applications or services that hold your registry file may not function properly afterwards.  

 DETAIL -
 1 user registry handles leaked from \Registry\User\S-1-5-21-2784241357-3999200102-1231475725-1161:
Process 984 (\Device\HarddiskVolume2\Windows\System32\svchost.exe) has opened key \REGISTRY\USER\S-1-5-21-2784241357-3999200102-1231475725-1161\Printers\DevModePerUser
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LVL 25

Assisted Solution

by:Tony1044
Tony1044 earned 500 total points
ID: 36484815
The /a (or might be -a - doing from memory, sorry) launches the installer in "admin" mode.

It basically steps you through the installer and creates an customisation file - kind of like the old transform (.mst) files of earlier versions of Office.

You then place that in the updates folder of the Office install folder and it should pick up your customisations.

I don't believe any of thos missing updates will cause a problem - did you tell Windows Update to update office, too, though?

The registry error is quite common - it just means something locked the profile in use at logoff. There are third party apps now (incouding some free) that can assist but at this point it shouldn't be a major worry.
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Author Comment

by:Admin_Tech
ID: 36487583
Tony

If I install Office 2010 from the command line using, would that solve the issues?

Thanks

AT
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LVL 25

Assisted Solution

by:Tony1044
Tony1044 earned 500 total points
ID: 36487626
It's not from the command line but the same process applies as 2007.

Perform an admin installation with the /a switch, which will create the necessary update file.

You actually just walk through the setup as you otherwise would, but instead of installing, it creates the file (a .MSP from memory).

Copy the file created into the updates sub-folder of the office install folder.

Install as normal.
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Author Comment

by:Admin_Tech
ID: 36487646
Thanks, I'll try that later today.
AT
0
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LVL 25

Assisted Solution

by:Tony1044
Tony1044 earned 500 total points
ID: 36487657
Ok it seems I may have it a bit wrong now on 2010.

There's some very useful information here that you might want to read:

http://technet.microsoft.com/en-us/library/ff506201.aspx
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Author Comment

by:Admin_Tech
ID: 36506543
Hi
Client does not want MSO2010Pro on the Term Server.
So I will install MSO2007Enterprise instead.
Thanks for the link.

AT
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Author Comment

by:Admin_Tech
ID: 36534373
Hi

MSO 2007 Ent now installed.
Testing today

Thanks

AT
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LVL 25

Expert Comment

by:Tony1044
ID: 36534396
Good luck with testing.

I take it you ran through an admin install?

Oh and I'd make sure it's also patched to latest SP & HF levels.
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Author Comment

by:Admin_Tech
ID: 36540046

I did not complete the OCT yesterday, and needless to say we still had the same issues.
However, I have just completed the OCT and saved it into the Updates folder on the Network Installation Point (NIP).
Followed this OCT video:
http://www.microsoft.com/resources/msdn/en-us/office/media/video/officetc.html?uuid=8a877eed-d0f2-4f9a-95bd-0c29e2b708f0&from=mscomoffice

I will reboot early in the morning as someone was using the TS at the time, and see if that has resolved the issues.

I ran the setup.exe from the NIP and did a repair, will that check the Updates folder OCT.MSP file during the repair process?

The MSO2007Ent was a fresh download from the VLSC and it seemed to have ALL the updates in the Updates folder.
0
 

Author Comment

by:Admin_Tech
ID: 37058426
Hi  Tony

Sorry I forgot to get back to you.

Following your advice, I uninstalled MSO2007, and installed the MSO2010 using an admin install using /a and configured the OCT.
The Terminsal Server users had no issues after this.

Many thanks

AT
0
 

Author Closing Comment

by:Admin_Tech
ID: 37058438
Once I understood the Admin install and configured the OCT.

Apologies for the late reply and assigned points.

Thanks

AT
0

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