I own a Fortigate 300A an have had it on line for three years. Recently I had the ISP change to fiber connection and increase bandwidth. From the moment f te change many of my VIPs stopped receiving traffic from internet.
ISP state they are just a gateway and are passing all traffic with in the IP range (22.214.171.124/27)
Fortinet engineers state fire wall is properly configured but not receiving the traffic.
Yet three IPs are working fine.
Its been two weeks and each level of support I go tell me the same thing..."its the other guys problem". My most resent communication from Fortinet states if the ISP sets up a static route for my addresses all will be well, (I haven' heard back from ISP yet).
My question is simple is there anything I can do or put in between the two systems to correct this problem? I am tired of waiting o support.