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Windows 7 Professional

My pc is a Dell 4600 and the OS is windows 7 Professional. I now seem to get an error whenever it reboots that it wants to reboot in safe mode, etc. Whenever I click on the normal mode, it goes into a loop with the same options. At one point I had to repair windows 7 and it said that it would restart the pc several times,. After I have selected the boot options and after windows starts, after the logo screen I get the screen to say that "There was a problem, etc. etc. and I am back to the normal choice of boot options. I am still not back to normal yet. i.e. I still get the same options to select the type of boot option, safe, normal etc. and it goes into a perpetual loop. Can someone help on how to resolve this. thank u.

rdudek101

After the Dell screen, keep hitting the F8 key untill you get the expanded safe mode menu. Select the option to Disable Automatic Restart on System Failure. Once you do that, you'll see a blue screen with an error code. Could you copy the error code for me here?

Jegajothy vythilingam

ASKER

The screen says :
A problem has been detected and windows has been shut down to prevent damage to your computer.
etc
etc
Technical information :
**STOP: 0X0000007F (0X00000008,0X801C7000,0X00000000,0X00000000)

Collecting data for crash dump ...
etc
etc

Hope I got the correct information for u. thank u.

jcimarron

jegajothy--You could also use Event Viewer. Look for the time when you experience the problem and post the details from System window of Event Viewer
http://windows.microsoft.com/en-US/windows7/Open-Event-Viewer
If you are not experienced using Event Viewer (be sure to click the link "What information appears in event logs (Event Viewer)?"

n2fc

Usual cause of this is bad RAM (not always, but MOST of the time) ...

If you have multople RAM chips installed, try running the PC with them one at a time to isolate a potential bad one... If it works with only 1, replace the other!

Jegajothy vythilingam

ASKER

in response to n2fc, one of the error messages says to run a memory check. How do I run this memory check. Thank u.

David Johnson, CD

press f8 on boot .. the memory check is at the bottom

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n2fc

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Jegajothy vythilingam

ASKER

In response to n2fc, I agree with u but as I am clumsy in setting the cards back, thus this route.
I have downloaded the file onto a flash drive, can I insert this flash drive and then boot in safe mode and run it, or must it boot from this drive? thank u

ded9

If you can boot in safe mode then copy the mindump folder to a flash drive and upload it.
Location C:\Windows\minidump.. zip this folder.

Try booting in low resolution mode..you will get this option when you tap the F8 key on boot..
If you are able to boot in this mode then the problem is caused by graphics driver...install updated graphics drivers.

Ded9

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rdudek101

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