I have a softphone app called a mitel 8602 inter-tel software.
What I have discovered over weeks of working on an issue and with lack of real help from my employeer. There tech tech department seemed almost useless.
I have discovered the issue is now on them.
I am unable to use my softphone when I have the Cisco VPN client running.
It seems the min i turn my Cisco on the soft phone starts to jack up and calls come in with dead air or in the middle of a conversation I all of a sudden hear them but they don't hear me.
I have done numerious things from different ISP to even different locations and different computers. But each thing I've done goes back to the fact that when the VPN is on the phone doesn't work right no mater what ISP or what computer I am using.
I would like to find an answer as to why this is happening. It use to work. When I first started it working for the company it worked fine perfect. Not until the past 3 weeks have i had this issue.
So what I've been resorted in doing is keeping one computer with the Cisco VPN client on and do all my work from that computer and the other computer just nothing but the softphone app.
Can anyone explain as to why this is happening? its not like its my equipment because i've tried friends houses other businesses startbucks even different computers.
Also anyone have an idea where I could seperate out the traffic maybe on my system so that I can have the softphone and vpn client running on the same computer and maybe route the softphone date way from the vpn. Maybe could I split it so the only the softphone gets its only routing without vpn.