Watchguard - webblocker not available

Hello experts!!

I'm not an expert on Firewall Watchguard :( and I need your assistance ..
The issue is with the watchguard settings...

for some reason one group of users (Internet access group) is not able to use internet, they got the following message:
 "REQUEST DENIED BY WATCHGUARD HTTP PROXY. Reason: service unavailable helper=Regular Webblocker.1' details = 'Webblocker not available'
Method:GET
Host: www.yahoo.com
Path:/

I have looked on
Edit Policy Propieties....
 Policy properties Proxy action conf
I have tried other groups and they access internet..

I appreciate your help. :)
ARPIAsked:
Who is Participating?
 
dpk_walConnect With a Mentor Commented:
Under Webblocker; go to Advanced tab; under Server Timeout; I think you have set the option to:
Deny access to the web site
You can either change the action to Allow; or go to Servers tab and ensure that the IP listed for server has webblocker database installed.

For more information on webblocker look at links below:
http://customers.watchguard.com/articles/Article/3093?retURL=%2Fapex%2FknowledgeHome&popup=false
http://customers.watchguard.com/articles/Article/2374?retURL=%2Fapex%2FknowledgeHome&popup=false

Thank you.
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ARPIAuthor Commented:
Thanks a bunch!!! it did work... :)
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dpk_walCommented:
Happy could help! :)
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