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failure recreating ActiveSync Virtual Directory (Exchange 2010 SP1)

Posted on 2011-09-05
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Last Modified: 2012-05-12
Originally, based on MS direction, I tried recreating the ActiveSync VD in EMS by running:

=>Remove-ActiveSyncVirtualDirectory –id “CASServer\Microsoft-Server-ActiveSync (Default Web Site)”
=>IISRest
=>New-ActiveSyncVirtualDirectory
=>IISReset

Failed !

Situation now:
1)  In EMC> Server Configuration>Client Access>Exchange ActiveSync tab, there is no entry now.
2)  In EMS> If I try the "Remove" string again, I get the following failure message:
The operation could not be performed because object “CASServer\Microsoft-Server-ActiveSync (Default Web Site)” could not be found on 'CASServer.mydomain.org'.
3)  In IIS 7.5 Manager, I verified that no Virtual Directory exists for the application "Microsoft-Server-ActiveSync"
4)  In EMS> I ran the cmdlet "New-ActiveSyncVirtualDirectory".  Error message:
The virtual directory 'Microsoft-Server-ActiveSync' already exists under 'CASServer.mydomain.org/Default Web Site'.

How do I correct this situation ?
Thanks, Mike


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Question by:MikeH392
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by:Akhater
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Hi Mike,

how many cas servers do you have ?

please run get-ActiveSyncVirtualDirectory what is the result ?
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by:MikeH392
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Hi Akhater,
=> There is only one Exchange 2010 SP1 server in the domain, hosted on-site.  There are no other email servers (regardless of roles) connected.
=> in EMS, I ran  'Get-ActiveSyncVirtualDirectory', and receive a carriage return effect. = no results & no errors
Thanks - Mike
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by:Akhater
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what if you run

New-ActiveSyncVirtualDirectory -WebSiteName "Default Web Site"

you are still getting the same error ?
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by:MikeH392
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Tried that before.  I get the same error messages running that too.
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by:Akhater
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i am sorry but did you run iis reset after removing the active sync directory ?

if not please try
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by:MikeH392
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Akhater,
In my initial post, I documented that I was running "iisreset" after the remove and new cmdlets.

I have been trying other things in IIS 7.5 Manager, and I routinely run iisreset after each change.
I tried to manually create a new VD in IIS Manager, ran iisreset, so that I could try the  remove then new commands.  Still no luck.

This is beyond the normal documented answers from MS.  I have been reviewing the various Logs (App, Sys, IIS, etc) looking for some sliver of a hint of what is wrong.  FYI:  I am logged in to the exchange server, using the Domain Administrator.

Thanks, Mike
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by:Akhater
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Yea right I didn't notice that in the Original Post sorry ! no need to get angry

Your issue is that the IIS metabase is not updated, I am just trying a more "soft approach" as a start


please run from powershell (on the exchange server)
$Site = [ADSI]"IIS://localhost/W3SVC/1/Root/Microsoft-Server-ActiveSync"

and then run $site

what is the result
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by:MikeH392
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hey Akhater ... I'm not "angry" or upset ???

In EmS,
=> Ran "$Site = [ADSI]"IIS://localhost/W3SVC/1/Root/Microsoft-Server-ActiveSync""
Result:  Carriage return.
=> Ran "$site"
Result:  
  distinguishedName:  
Path:  {C:\Program Files\Microsoft\Exchange Server\V14\Client Access\Sync}

I appreciate your effort.
Thanks, Mike
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Akhater earned 500 total points
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well the good thing is that we are able to see it now we need to delete it

$Site = [ADSI]"IIS://localhost/W3SVC/1/Root"
$site.Delete("IIsWebVirtualDir","Microsoft-Server-ActiveSync")
$site.SetInfo()


please note that the above is directly editing the IIS metabase so use it as your own risk, this being said I have tested it for you on m y lab and it worked
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by:MikeH392
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Akhater,
Got a good carriage return after each command.

=> I then ran iisreset
=> I checked IIS Manager, and the Microsdt-Server-ActiveSync is now gone, and the application is still there.
=> I ran the EMS command:  'New-ActiveSyncVirtualDirectory -WebSiteName "Default Web Site" '
Results:  Successfully recreated.
=> ran iisreset
= Checked IIS Manager 7.5, and the ActiveSync is recreated
= Checked the EMC, and the Exchange ActiveSync (under Server COnfig, Client Access) is recreated.  I added the External URL.

Akhater,  Thank you so very much for getting me to this successful point !!
Obviously, I now have to do some additional configs on authentication, security, etc... and then test with the testexchangeconnectivity.com site.

Do you have any additional advice or comments ?
Thanks, Mike

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by:Akhater
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typically you do not need to change any authentication or security the powershell command should do all that for you (default values) you just need to assign the external and internal url
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Author Comment

by:MikeH392
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Akhater,
I was responding to you earlier, when the esperts-exchange web site went off line for a couple of hours.
Bottom line:  I did have to make 1 authentication change (disable Anonymous) and the testexchangeconnectivity.com tests (several with different user ids) work perfect.  Over the next couple of days, I will be working with the iPhone and Android users.

Thank you so much.  Mike
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