Solved

wireless inconsistency with multiple access points

Posted on 2011-09-05
10
304 Views
Last Modified: 2013-11-09
Hi All

I have a continuing perplexing network issue in a large home with multiple wireless access points.  I've installed a router (Dlink DIR 855 in the basement, rear) and using 2 Dlink powerline adapters, an access point (a Netgear 300mbps model in a second floor closet).  The router and access point are set to static channels 8 numbers apart, and share the same sid and passcode.   The house has newer construction, so I believe the wiring is up to snuff.

The issue is that the users have to now disconnect and then reconnect to the network regularly.  My understanding is that different channels and the same sid and passcode was supposed to be seamless.  The users are not passing out of range when this happens.  

Any ideas?

Thanks lots!

Mark
0
Comment
Question by:mlitin
  • 4
  • 3
  • 2
  • +1
10 Comments
 
LVL 25

Expert Comment

by:Fred Marshall
ID: 36486770
In order to help, it would be good to know:

What causes them to want to disconnect?

Why are the SSIDs the same?  

How do you know that users aren't passing out of range?  "Range" isn't a fixed thing in many environments.
0
 
LVL 4

Expert Comment

by:ZeevM333
ID: 36488057
Check the network lease values under DHCP menu on your Dlink and make sure the Range of IP's is high enough to support them(guess 5 users range of 250 will be more than just enough :) ). and also check Lease time is normal
0
 
LVL 21

Assisted Solution

by:Rick_O_Shay
Rick_O_Shay earned 100 total points
ID: 36488525
If the DHCP range of addresses going out to both APs is from the same pool and for the same subnet then roaming should be OK.

Check your settings on the client wifi adapters for roaming persistence. Clients tend to stay with the first AP they connect to even if they are right next to a different one with much better signal strength. I think in windows they call it roaming aggressiveness.
0
 
LVL 25

Expert Comment

by:Fred Marshall
ID: 36489297
It occurs to me that this behavior can vary considerably with the software you're using on the laptops for wireless connections.  There is a lot of variation in how individual clients work.  You can be using the Windows software or you can be using the manufacturer's software and perhaps even something else (like Dell).  Since there are a lot of manufacturers out there, the possibilities aren't endless but it may seem so.

So, to get advice you may need to stick with Windows .. which usually works fine but may not be the best choice for a *particular* computer.  Surely varies with operating system too then I should think.
0
 

Author Comment

by:mlitin
ID: 36490533
Hi fmarshall, all

The SIDDs and passcodes are the same because the client wants a seamless transition between access points.  This is how I understand that is to be accomplished.

The leases are default, and either the IP ranges don;t conflict, or the remote access point is using the router to provide IP.  I forget which I used.

I'll check the client pcs when I'm there...

Thanks for the input, all.

0
Maximize Your Threat Intelligence Reporting

Reporting is one of the most important and least talked about aspects of a world-class threat intelligence program. Here’s how to do it right.

 
LVL 4

Assisted Solution

by:ZeevM333
ZeevM333 earned 100 total points
ID: 36491650
I think you might have both the Dlink and Netgear release IPs and that can cause your problem.
Disable the Netgear from releasing any IP's.
0
 
LVL 25

Accepted Solution

by:
Fred Marshall earned 300 total points
ID: 36493150
I have a client with two access points.  As I recall, we use different SSIDs.  But the expectation is that any client will latch onto one of them without expecting to change.

It appears the suggested approach here is to use:
- the same SSID
- the same type of security
- the same passphrase

Use a single DHCP server for the entire network.  
Simplify things by using the wireless routers "as a switch" as shown in the attached paper.
Wireless-Router-as-a-Simple-Swi.pdf
0
 

Author Comment

by:mlitin
ID: 36493428
Hi jmarshall

Thanks for the well thought-out ideas and diagram.

 I've been thinking about this in terms of the initial objective, which was to get an adequate wireless signal to a third-floor tenant when the original network is committed to the basement.  Not a promising scenario.

  So I added an addl access point on the second floor to spread the wireless wealth upward.  The fringe benefit was that the second floor enjoyed a much better signal as well.  

So if there isn't a DHCP conflict between the two access points (already same ssid, passcode, encryption),  I may just boost the basement signal, and if that's OK as far as the second floor, have the 2nd floor access point broadcast a different ssid, and let it serve the original purpose.  

I'll let you know how it goes.

Thanks again.
0
 

Author Comment

by:mlitin
ID: 36545614
OK.  So here's what worked...

The client has a tall and long house with the main router (D-link 855) positioned in the basement, at the rear, broadcasting SSID1.  Understandably, the front  of the house and the top floors were weakly serviced.  So I installed, with the aid of the electrical-wiring-based network connector pair, bridging the basement with a mid second floor position, a Netgear WN802T Access point, broadcasting SSID2.  SSID2 now services the living area, including floors 1-3, and from front to rear adequately.  So the access to the computer-centric devices (computers and wireless printers) are taking care of.  The networked entertainment system on the first floor, directly above the router, are now dedicated to SSID1, and happy, as is the client.

Thanks to all who offered their insight and experience.  I remain grateful to those who share.

Mark

0
 

Author Closing Comment

by:mlitin
ID: 36545636
Mucho Thanks!
0

Featured Post

New My Cloud Pro Series - organize everything!

With space to keep virtually everything, the My Cloud Pro Series offers your team the network storage to edit, save and share production files from anywhere with an internet connection. Compatible with both Mac and PC, you're able to protect your content regardless of OS.

Join & Write a Comment

Suggested Solutions

This is an article about my experiences with remote access to my clients (so that I may serve them) and eventually to my home office system via Radmin Remote Control. I have been using remote access for over 10 years and have been improving my metho…
When it comes to security, there are always trade-offs between security and convenience/ease of administration. This article examines some of the main pros and cons of using key authentication vs password authentication for hosting an SFTP server.
Viewers will learn how to connect to a wireless network using the network security key. They will also learn how to access the IP address and DNS server for connections that must be done manually. After setting up a router, find the network security…
Here's a very brief overview of the methods PRTG Network Monitor (https://www.paessler.com/prtg) offers for monitoring bandwidth, to help you decide which methods you´d like to investigate in more detail.  The methods are covered in more detail in o…

757 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

18 Experts available now in Live!

Get 1:1 Help Now