Unable to connect to internet

I am using Linksys E1550 and a Win XP PC. Though, I am able to connect to the wireless network, I am unable to connect to the internet.

Please let me know what could be going wrong.

Thanks!
dshrenikAsked:
Who is Participating?
 
inetmanCommented:
try a factory reset on the router to see if it will fix the problem. Also you can try to remove your wireless network drivers and re-install them. This is fixed wireless issues for many of my clients.
0
 
PapertripCommented:
This is a pretty broad question with not enough details.

Are other computers on this wireless connection able to reach the internet?
Are you able to reach the internet via a wired connection to the same router?

Too many questions, not enough info, please provide more details.
0
 
dshrenikAuthor Commented:
Other computers are able to connect to the wireless router and connect to the internet.
I am to connect to another wireless network, but not the Linksys one.
0
Ultimate Tool Kit for Technology Solution Provider

Broken down into practical pointers and step-by-step instructions, the IT Service Excellence Tool Kit delivers expert advice for technology solution providers. Get your free copy now.

 
PapertripCommented:
This comment:
I am to connect to another wireless network, but not the Linksys one.
Does not play well with your original comment:
I am using Linksys E1550 and a Win XP PC. Though, I am able to connect to the wireless network,

Are you able to connect to your new Linksys via wireless or not?

Need clear details.
0
 
dshrenikAuthor Commented:
Sorry - I meant I am able to connect to the newtwork, but not to the internet.
But, I am able to connect to another router and internet, through it.
0
 
PapertripCommented:
Is there any other computer that can access the internet via wireless through the new Linksys?
0
 
dshrenikAuthor Commented:
Yes, 2 of my friends are able to access internet via the new Linksys.
0
 
inetmanCommented:
Is there a mac filter or mac address list that only allows your laptop to work only when on that list.

You have to login and verify that your router doesn't have this enabled.
0
 
dshrenikAuthor Commented:
I don't think that is the case because two of my friends are able to connect to the internet through the router.
0
 
inbox788Commented:
Have you tried rebooting everything including the router and your system?
0
 
dshrenikAuthor Commented:
I did!
0
 
dshrenikAuthor Commented:
I am wondering it is a problem with encryption. Because my computer is able to connect to internet through a router that does not need a password.
0
 
dshrenikAuthor Commented:
I already tried factory reset. Can you tell me where I can downloads wireless network drivers for Windows XP?
Thanks!
0
 
inbox788Commented:
Have you tried turning off firewall and antivirus on your PC?
0
 
inbox788Commented:
Also, try to ping google.com as well as an IP directly (i.e. "ping 74.125.224.49"). Next try a browser (which are you using?) and going directly to 74.125.224.49 versus google.com.

0
 
inetmanCommented:
the drivers should be on the disks that come with your laptop. Or they will be on a hidden partition on your laptop.
0
 
inetmanCommented:
have you tried turning off the password on the router and trying to connect to the internet?
0
 
inetmanCommented:
have you tried connecting to the router using a wired connection?
0
 
dshrenikAuthor Commented:
Yes, it is working through a wired connection.
0
 
inetmanCommented:
Have you tried disabling the router password and connecting to it?
0
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

All Courses

From novice to tech pro — start learning today.