outlook 2007 and 2010 error

ramkasula
ramkasula used Ask the Experts™
on
Hi i am getting an error when i add an exchange id to outlook.
ERROR: Action cannot be completed. Cannot find exchange server. outlook has to be online to complete the setup.
And also it says--- cannot resolve exchange mailbox names.

client pc-- xp
server- sbs2003
xchange-2003
outlook--2007/2010
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Commented:
Gonna need some more info for this one... just to rule out the obvious.. :-)

Is both the server and the client in the same network?
Is the client computer a memeber of the Windows domain?
Is the user logged in with a domain account?
Does the client have the server as its only DNS server in the network setup?
Are other clients working or is this the first client for this server?
Does OWA work for this user?
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Commented:
try this
configure outlook to default delivery to PST first
open outlook
in outlook 2007: File -> Uncheck Offline Mode\
in outlook 2010: send/recieve tab -> disable work offline
then close outlook & configure exchange acount

Author

Commented:
hi...

@welten......

1. yes both are on the same n/w
2. yes its a member of windows domain
3. yes logged into domain
4. yes server is d only dns
5. its only 2 client pc's with which i am having issues, both r running xp pro & outlook2010/2007.
6. does not use OWA

tanx
Commented:
OK.

The servername you type in, does it resolve if you ping it from a cmd-prompt?
Have you also tried servername.<localdomain> as in e.g. server.domain.local?

I take it you have more than 2 clients in total and that the other Outlook-clients are working.
Could it be that you have installed/upgraded/changed a firewall or its settings on the server since the time you configured Outlook on the other Outlook-clients?

Refer to http://technet.microsoft.com/en-us/library/bb331973.aspx for lists of ports required for Exchange 2010.

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