?
Solved

APC PowerChute Network Shutdown for Hyper-V won't install

Posted on 2011-09-06
3
Medium Priority
?
2,235 Views
Last Modified: 2012-05-12
Hi, I have PCNS for Hyper V installed on three HyperV servers.  I have setup auto shutdowns when the UPS batteries run low.

This worked at the weekend during a power outage except for one of the HyperV servers.

I tried uninstalling the software because the PCNS webpage on the server wouldn't even load.

After uninstalling PCNS, I have tried reinstalling it but get the error-
"you must remove the currently installed version of powerchute network shutdown".

Server is Windows Server 2008 R2 with Hyper-V
Software is PowerChute Network Shutdown v2.2.5 for Hyper-V

I have confirmed there is no listing of the software in the servers programs listing and no PCNS server is running.
0
Comment
Question by:LBC
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
3 Comments
 
LVL 18

Expert Comment

by:Netflo
ID: 36494466
Hi,

Have you tried to reboot the server in question, which would completely remove any services pending deletion. Alternatively, you run Ccleaner which will get rid of all temp files and orphaned registry files. That should get you up and running.

I must state when using Ccleaner, ensure you take a registry backup when prompted and seeing as this is a server it would be advisable to take a full server backup, to avoid data loss or a non bootable system.

Best of luck!
0
 

Accepted Solution

by:
LBC earned 0 total points
ID: 36709429
here is the resolution to issue:

You will need to perform some manual steps to complete the uninstallation of the previous version.

1.) Stop the PCNS service (if it still shows in the Services list and if it is still running.)
2.) Delete the whole installation directory
3.) Delete the following registry entries:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\PowerChute network shutdown v2.x.x
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\PowerChuteNetShut

Note that there is a newer version of PCNS for Hyper-V, you should download the latest version and use that instead of your old version. We have now made the software free.

http://www.apc.com/tools/download/software_comp.cfm?sw_sku=SFPCNS300
0
 

Author Closing Comment

by:LBC
ID: 36898847
It's the correct answer
0

Featured Post

Has Powershell sent you back into the Stone Age?

If managing Active Directory using Windows Powershell® is making you feel like you stepped back in time, you are not alone.  For nearly 20 years, AD admins around the world have used one tool for day-to-day AD management: Hyena. Discover why.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Giving access to ESXi shell console is always an issue for IT departments to other Teams, or Projects. We need to find a way so that teams can use ESXTOP for their POCs, or tests without giving them the access to ESXi host shell console with a root …
For anyone that has accidentally used newSID with Server 2008 R2 (like I did) and hasn't been able to get the server running again because you were unlucky (as I was) and had no backups - I was able to get things working by doing a Registry Hive rec…
This tutorial will walk an individual through locating and launching the BEUtility application and how to execute it on the appropriate database. Log onto the server running the Backup Exec database. In a larger environment, this would generally be …
This tutorial will walk an individual through the steps necessary to install and configure the Windows Server Backup Utility. Directly connect an external storage device such as a USB drive, or CD\DVD burner: If the device is a USB drive, ensure i…
Suggested Courses

770 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question