Solved

Unable to use Out of Office

Posted on 2011-09-06
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416 Views
Last Modified: 2012-05-12
Hi Experts,

I've been reading solutions to this all morning, None seem to apply or make any sence: So here is my scenaro and I hope you can help:

1) SBS 2008 with Exchange 2007
2) Outlook 2007 SP2
3) When requesting the Out Of Office Tool I get the error:

"Your Out Of Office Settings can not be displayed, Because the Server is currently unavailable, Please Try again Later"

3) When I CTRL+Right Click and Choose Test Email Auto Configuration The result I get is:

"Autoconfiguration was unable to determin your settings"

You can configure OOF in OWA without issue
The Server was inherited from a previous IT Support Company
It is full Services Packed
This effects all Outlook 2007/2010 clients network wide

Any Help you can give me to resolve this is much appreciated.
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Question by:SCOTTIT
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6 Comments
 
LVL 37

Expert Comment

by:Neil Russell
ID: 36488566
Have you got an AUTODISCOVER A record in your DNS on the server? It wont work without one.
0
 

Author Comment

by:SCOTTIT
ID: 36488901
Thanks Neilsr,

I have done the following:

- Open the DNS Manager.
- Expand Forward Lookup Zones then expand domain.com
- Now right-click domain.com then select New Host(A)
- Type autodiscover and the IP Address of the E2K7 server, then click Add
- Click OK to close the dialog box then click Done.
- Close the DNS Manager.

However I still get the error "Autoconfiguration was unable to determin your settings" When testing the autoconfigure options and am unable to use the Out Of Office option
0
 

Author Comment

by:SCOTTIT
ID: 36489228
Hi There,

Just a brief background to this which I have just found out. Out Of Office Used to work fine until an Phone company went in and changed the IP address on the Server ...

Before the change the Server's IP address was 10.10.1.1 and the client where also on the 10.10.1.* subnet.

After the change the Server still has the IP address of 10.10.1.1 with an additional card with the IP address 192.168.43.3 and the clients now use the IP address range of 192.168.43.*

Now I'm pretty sure that the changes above means that Outlook/Exchange is still configured to look at the old Server adress which it can not find as it's on a different subnet and can not be pinged from the client PC's.

If I change the IP address back then the phones will not work, so that's not an option wight now.

If anyone can point me in the right direction to change the autodiscover options to the new subnet I'm sure that would help.

Regards
Scott
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LVL 37

Accepted Solution

by:
Neil Russell earned 250 total points
ID: 36489747
0
 
LVL 37

Expert Comment

by:Neil Russell
ID: 36489753
Oh and sack the phone company! Why could THEY not use the alternate range rather than having to change the whole SBS system!!
0
 

Author Closing Comment

by:SCOTTIT
ID: 36489900
Cheers and Thank You
0

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