Powerpoint 2002 (XP) crashes
Posted on 2011-09-06
I am having issues with one user running Windows XP and office 2002 (XP).
When opening powerpoint files it crashes and logs errors with ntdll.dll which allow the software to re-start but crashes when you open another files.
I have tried:
1. Detect & Rapair
2. Fully updated both Windows and office
3. removed office, restarted, deleted any reference to office and reinstalled.
4. Ran SFC /scannow - al clear
I know this is not a file issue as the file opens fine on other computers and thie problem happens with other documents for the same user. I have also found this happens to all users on this machine so is not a profile issue.
I have searched in here and google and the range of answers is vast - any new thoughts are much appreciated.