?
Solved

Missing email in outlook 2010 pop3 account

Posted on 2011-09-06
12
Medium Priority
?
200 Views
Last Modified: 2013-02-15
I have a friend who recently lost a year's worth of email in outlook.They had access to them on Thursday but something happened apparently on Friday and now they are gone.This is a pop3 account and they are not in any of the pst's on the hard drive.I really need help with this as I am at my wits end and my friend is going out of their mind because the emails were all related to their business.
0
Comment
Question by:hubison2010
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 4
  • 2
  • 2
  • +2
12 Comments
 
LVL 13

Expert Comment

by:AustinComputerLabs
ID: 36488804
Have you logged onto webmail for the email provider and see if they are still on the providers server?
0
 
LVL 5

Expert Comment

by:smangogna
ID: 36488814
Do you have a backup? You must have the old outlook 2007 PST prior to migrate to 2010....
better than nothing.
0
 

Author Comment

by:hubison2010
ID: 36489051
They are not in webmail because of mail space issues and there was no backup.Will scanpst help in this situation.
0
Get free NFR key for Veeam Availability Suite 9.5

Veeam is happy to provide a free NFR license (1 year, 2 sockets) to all certified IT Pros. The license allows for the non-production use of Veeam Availability Suite v9.5 in your home lab, without any feature limitations. It works for both VMware and Hyper-V environments

 
LVL 5

Expert Comment

by:smangogna
ID: 36489234
Do you have a pst file? If yes try to run scanpst
0
 

Author Comment

by:hubison2010
ID: 36489504
Yes I do and I will try the scanpst.Thanks for the info
0
 

Author Comment

by:hubison2010
ID: 36489839
I should mention that the missing emails are part of the same pst that is currently in use.In other words all of the emails before a certain date are gone for whatever reason,will scanpst be able to recover those?
0
 
LVL 10

Expert Comment

by:pclinuxguru
ID: 36491826
Is it possibly they were archived? Had a user once that clicked yes to that. Believe it was called Archive.pst.
0
 
LVL 1

Expert Comment

by:tompdsi
ID: 36499529
Look at his auto archive settings in Outlook. If the users is sure that they did not perform a manual archive than the auto archive must have been turned on.  Last option is they were deleted in error.  Hope it is not the later- Good Luck!
0
 
LVL 10

Expert Comment

by:pclinuxguru
ID: 36510839
Well depending on what version of Outlook they are using you may be able to undelete them.

Tools -> Recover Deleted Items
0
 

Accepted Solution

by:
hubison2010 earned 0 total points
ID: 36512070
Guys,
Thanks for all of the help but it turned out that they were lost during a server migration  from the web host.They have since been recovered.
0

Featured Post

Important Lessons on Recovering from Petya

In their most recent webinar, Skyport Systems explores ways to isolate and protect critical databases to keep the core of your company safe from harm.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article lists the top 5 free OST to PST Converter Tools. These tools save a lot of time for users when they want to convert OST to PST after their exchange server is no longer available or some other critical issue with exchange server or impor…
When you have clients or friends from around the world, it becomes a challenge to arrange a meeting or effectively manage your time. This is where Outlook's capability to show 2 time zones in one calendar comes in handy.
To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…
This is my first video review of Microsoft Bookings, I will be doing a part two with a bit more information, but wanted to get this out to you folks.

719 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question