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Missing email in outlook 2010 pop3 account

Posted on 2011-09-06
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195 Views
Last Modified: 2013-02-15
I have a friend who recently lost a year's worth of email in outlook.They had access to them on Thursday but something happened apparently on Friday and now they are gone.This is a pop3 account and they are not in any of the pst's on the hard drive.I really need help with this as I am at my wits end and my friend is going out of their mind because the emails were all related to their business.
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Question by:hubison2010
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12 Comments
 
LVL 13

Expert Comment

by:AustinComputerLabs
ID: 36488804
Have you logged onto webmail for the email provider and see if they are still on the providers server?
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LVL 5

Expert Comment

by:smangogna
ID: 36488814
Do you have a backup? You must have the old outlook 2007 PST prior to migrate to 2010....
better than nothing.
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Author Comment

by:hubison2010
ID: 36489051
They are not in webmail because of mail space issues and there was no backup.Will scanpst help in this situation.
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LVL 5

Expert Comment

by:smangogna
ID: 36489234
Do you have a pst file? If yes try to run scanpst
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Author Comment

by:hubison2010
ID: 36489504
Yes I do and I will try the scanpst.Thanks for the info
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Author Comment

by:hubison2010
ID: 36489839
I should mention that the missing emails are part of the same pst that is currently in use.In other words all of the emails before a certain date are gone for whatever reason,will scanpst be able to recover those?
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LVL 10

Expert Comment

by:pclinuxguru
ID: 36491826
Is it possibly they were archived? Had a user once that clicked yes to that. Believe it was called Archive.pst.
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LVL 1

Expert Comment

by:tompdsi
ID: 36499529
Look at his auto archive settings in Outlook. If the users is sure that they did not perform a manual archive than the auto archive must have been turned on.  Last option is they were deleted in error.  Hope it is not the later- Good Luck!
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LVL 10

Expert Comment

by:pclinuxguru
ID: 36510839
Well depending on what version of Outlook they are using you may be able to undelete them.

Tools -> Recover Deleted Items
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Accepted Solution

by:
hubison2010 earned 0 total points
ID: 36512070
Guys,
Thanks for all of the help but it turned out that they were lost during a server migration  from the web host.They have since been recovered.
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