Solved

Cisco IP Phone 7945 CallBack

Posted on 2011-09-06
2
565 Views
Last Modified: 2012-05-12
Hi,

Is the CallBack option available even for outside numbers or only for internals? If yes how can I activate it? Now when I'm calling an outside number and I'm trying to use the CallBack option I get the following response "CallBack can not be activated on 123456789"

Note: I'm using Cisco Unified CM 8.5

Thank you!
0
Comment
Question by:r3helpdesk
2 Comments
 
LVL 20

Accepted Solution

by:
José Méndez earned 500 total points
ID: 36489723
The feature is only available under these circumstances:

The Call Back feature allows you to receive call-back notification on your Cisco Unified IP Phone when a called party line becomes available. You can activate call back for a destination phone that is within the same Cisco Unified Communications Manager cluster as your phone or on a remote PINX over QSIG trunks or QSIG-enabled intercluster trunks.

To receive call-back notification, a user presses the CallBack softkey while receiving a busy or ringback tone. A user can also activate call back during reorder tone, which is triggered when the no answer timer expires.

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/8_0_1/ccmfeat/fscallbk.html#wp1026410

0
 

Author Closing Comment

by:r3helpdesk
ID: 36500964
Thank you!
0

Featured Post

Is Your Active Directory as Secure as You Think?

More than 75% of all records are compromised because of the loss or theft of a privileged credential. Experts have been exploring Active Directory infrastructure to identify key threats and establish best practices for keeping data safe. Attend this month’s webinar to learn more.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Every year the snow affects people and businesses. According to the Federation of Small Businesses (FSB), in 2009, UK businesses lost an estimated £1.2bn (http://news.bbc.co.uk/1/hi/business/7864804.stm) because of bad weather. This article was c…
I recently purchased a Bluetooth headset called the Music Jogger (model BSH10). The control buttons on it look like this: One of my goals is to use it as the microphone and speakers for Skype calls. In that respect, it works well. However, I …
This video shows how to remove a single email address from the Outlook 2010 Auto Suggestion memory. NOTE: For Outlook 2016 and 2013 perform the exact same steps. Open a new email: Click the New email button in Outlook. Start typing the address: …
A short film showing how OnPage and Connectwise integration works.

937 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

11 Experts available now in Live!

Get 1:1 Help Now