Cisco IP Phone 7945 CallBack

r3helpdesk
r3helpdesk used Ask the Experts™
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Hi,

Is the CallBack option available even for outside numbers or only for internals? If yes how can I activate it? Now when I'm calling an outside number and I'm trying to use the CallBack option I get the following response "CallBack can not be activated on 123456789"

Note: I'm using Cisco Unified CM 8.5

Thank you!
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The feature is only available under these circumstances:

The Call Back feature allows you to receive call-back notification on your Cisco Unified IP Phone when a called party line becomes available. You can activate call back for a destination phone that is within the same Cisco Unified Communications Manager cluster as your phone or on a remote PINX over QSIG trunks or QSIG-enabled intercluster trunks.

To receive call-back notification, a user presses the CallBack softkey while receiving a busy or ringback tone. A user can also activate call back during reorder tone, which is triggered when the no answer timer expires.

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/8_0_1/ccmfeat/fscallbk.html#wp1026410

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Thank you!

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